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Unable to access Firefly tools

Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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Hello,
I've been using Firefly since quite some time from the beta stage. However, it seems that there's some issue with my access or the website from past few days.
The Firefly home page has the entire top section missing. And when I click a button like generative fill, it shows me an animated GIF and does not allow me to use the tool itself. I still have credits left from the trial account after firefly went out of beta.
I've tried signing in/out and tried different browsers as well. Still, nothing seems to work as of now. Could someone please help me out with this?Screenshot 2023-09-30 190658.pngScreenshot 2023-09-30 190744.png

Bug Unresolved
TOPICS
Design , Desktop , Imaging

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correct answers 1 Correct answer

Community Beginner , Oct 05, 2023 Oct 05, 2023

Just coming here to confirm that the solution is restoring firewall settings to default, as I've seen in other post with the same problem.

On Win10, go to Windows Security, open Firewall & network protection (on the left sidebar). On the bottom there's the following option: restore firewalls to default.

 

Solved!

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Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

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Does this happen on just this device? Are you able to use any of the modules? Can you also try a hard refresh on your browser? Ctrl(Cmd) + Shift + R

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Yes, the problem is just on my laptop. I logged on another system and it worked. I did try doing a hard refresh, however, it didn't really help. And, nope, I still can't access any module.

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Adobe Employee ,
Oct 03, 2023 Oct 03, 2023

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Are you on a Windows machine? If so, please make sure your Microsoft firewall is running with the most recent Microsoft-provided settings.

If that doens't work, please share what device OS version, browser version (any you can share), and a screen recording? 

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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I also have this problem. I tried everything, even disabling firewalls temporarily. 

The problem also extends into Photoshop itself, where I can't use any Firefly tools. I get the an error as if I'm not connected to internet. It's been like this for the last days. I have all windows updates.

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Adobe Employee ,
Oct 04, 2023 Oct 04, 2023

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@vd0000 Can you share a screenshot of what you see in Photoshop and/or a video?
What version of Photoshop and tools are you using?

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Photoshop version 25.1.0, on windows 10

When trying to generate any prompt, expansive fill, etc, I get this message.

Capture.JPGOn the Firefly page I get the same results as OP.

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Just coming here to confirm that the solution is restoring firewall settings to default, as I've seen in other post with the same problem.

On Win10, go to Windows Security, open Firewall & network protection (on the left sidebar). On the bottom there's the following option: restore firewalls to default.

 

Solved!

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Glad to hear that @vd0000. Thank you for sharing the solution that worked for you. I am sure it will help other members.

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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@Mystic Wizard Is your issue resolved as well? Please confirm. 

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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Oh yes it worked. Everything's working normally now.
Thanks @vd0000 for the solution. Helps a lot.
Thanks @CMass @Rishabh_Tiwari for helping out with this.

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Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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Awesome! Thank you for lettings us know. 😛 

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