Participant

P: Blank screen after selection option

Forum|Forum|2 years ago
April 21, 2023
147 replies
23205 views

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

Firefly General

This topic has been closed for replies.

einfachhans

Participant

@Konstantin .

Your suggestion worked. I made a backup of the host file anyway.

That was the only way to solve the problem so far on a Mac.

Thank you very much!

einfachhans

Participant

Already done. Tried it on 4 browsers, the same on all of them.

Must be a setting on the Mac, but unfortunately I have no idea what it could be.

It's definitely not the firewall.

U

Umair237617205qbn

Participant

Use vpn

einfachhans

Participant

Hi there,

i have the same problem as many others here.
I am a Mac user and have not yet been able to find a solution here.
The solution with the firewall does not apply to me as a Mac user. Firewall is switched off and the page https://firefly.adobe.com/generate/images.

I have the same problem as many others here.
I am a Mac user and have not yet been able to find a solution here. The solution with the firewall does not apply to me as a Mac user. Firewall is switched off and the page.

Is there already a solution for this?

Thanks and BR

U

Umair237617205qbn

Participant

Use an other browser

D

default4kej4nzvj6wy

Participant

Didn't ask npc, why would I read your useless bot suggestions when you have no idea what you are talking about

would get more useful information out of a 90 year old hermit who's lived in the jungle all their life than adobe support

jane-e

Community Expert

@default4kej4nzvj6wy

I see that this is your first post to the Adobe Community forums. If you are still having an issue with getting an empty white browser screen, please read the Pinned posts and the post marked "correct" and give us the information asked for by @Tracy.H so we can better assist.

Remember to follow the Community guidelines to be kind and respectful, or you risk being banned from the forums.

Jane

D

default4kej4nzvj6wy

Participant

months later and still an issue, classic adobe

don't none of you supposed [abuse removed] bother replying to me, you don't even know how to troubleshoot your own software you just read a script [abuse removed].

R

ReaL8Tefr

Participant

Hey i have the solution,
Step 1: go into your firewall windows defender.
Step 2: click on advanced options
Step 3: Unable access

C

Chrisne5FF2

Participant

I'm on a Mac and experience the same issue of a blank page when trying to generate in Adobe Firefly in both browsers Safari and Chrome. My Firewall is not switched on.