P: Blank screen after selection option

[rascaluk]

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

[Boooo!]

Same here, 2 days now

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[Boooo!]

Cannot open any of those links - generate image, text or vector now. I´m using firefly more than 3 week now, but form 20.04. only blank screen. I try different browser, fresh installed browser like opera, also chrome (with cleared cache, hard refresh), firefox, even emulated safari - nothing!
Any idea?

[louloumiche]

Same here! 

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[rascaluk]

It actually works on my iPhone so it is nothing to do with my account....

[Tracy.H]

Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser.

[Boooo!]

Unfortunately, nor hard refresh or incognito browser does´nt help me

[Boooo!]

I try everything, only helps when I loggin on another comp with same credentials. Interesting

[AndreiMetea]

On my laptop with windows 10, on Google chrome, when I am logged in on the main page of adobe firefly I can choose to generate image from text, text effects and recolor vectors. But when I click on the GENERATE button for one of those 3 available services, it doesn't load the page, it's only a blank page without any errors on it. I try different browsers, incognito mode, I cleared cache and history but still nothing, the problem is the same since almost a week.

 For me only the mobile version of the website is working, where I can generate text to image or text effects.

 Of course I have gained acces to firefly beta so my account is open to use this service.

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[baldie7529605539jsbb]

Can't get access on my desktop but can access using my iPhone 

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[Tracy.H]

Sorry you're experiencing issues. Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work please provide the OS, and browser versions. Thank you (Merging all similar threads here so we can collect information on this bug.)

[AndreiMetea]

It doesn't work even after hard reset. OS is windows 10 Pro 22H2 and browser is google chrome version 112.0.5615.138 on 64bit.

On my phone is working well. 

[宗正29636245037w]

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[Tracy.H]

Thank you for reporting this bug. Our team is investigating this issue. We will keep the community updated here. (Merging all similar threads here so we can collect information on this bug.)

[SIgor]

Good day. When I click on any function on the main page, for example, text to image. Then an empty window opens. And so it happens for all functions

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[steveb82882088]

Tried to get a text to image to work all I get is a white blank screen any ideas was working fine for me 12 hrs ago

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[KukuLeta]

Hello.

I was using text2image and text effects for a while but today when i tried to use it again i get a blank page with no error message or anything.

I tried cleaning the cache or try another browser but i still have the same problem.

Any suggestions?

Thanks

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[Tracy.H]

(Merging all similar threads here so we can collect information on this bug.) Thank you for reporting this bug. To help our team investigate, please to go into their browser console and look in the Console tab. Copy/paste what's in there and send it over. We're mostly looking for anything that's in red in the console. To access the console:

• Win Chrome: More Tools > Developer Tools.
• Mac Chrome: View > Developer > JavaScript Console.
• Win Firefox: hamburger menu > More Tools > Web Developer Tools.
• Mac Firefox: Tools > Browser Tools > Browser Console.
• Mac Safari: Settings > Advanced > Show Develop Menu

[KukuLeta]

[NikolayShamaev]

Hello!

I got access to Firefly on April 4th. I was able to use it for a week or more.

A few days ago, when loading the main page, I got a blank white screen.

At one point, my main page loaded, but there was a "Request Access" button again, as if I didn't have access.

Now the website is not loading again. 

Is this a bug or have I lost access to Firefly?

Is there any way to fix this and get access back and for Firefly to work again?

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[steveb82882088]

INS: content-ads.js loaded: https://firefly.adobe.com/ content-scripts.js:1:110503
TSS: content-tss.js loaded: https://firefly.adobe.com/ content-scripts.js:1:120211
INS: content-blocked-items.js loaded: https://firefly.adobe.com/ content-scripts.js:1:140546
CONTENT_SHELL: Page allowed. Skipping shell injection blocks content-scripts.js:1:140208
GET TAB ID RESPONSE:

[gabrielc3610210]

Text effects on firefly is giving a blank screen.

[Tracy.H]

Can you provide more details? Is this only the text effects module or also the text to image module? Can you provide a screenshot and/or URL

[Tracy.H]

Thank you everyone for offering additional information. The team suspects there may be a Chrome extension that is causing this error. If possible, please screenshot chrome://extensions/ for us (you can DM me if you aren't comfortable posting this). Or disable any extensions to see if that fixes the problem. Please let me know if this solves the issue.

[steveb82882088]

Hi Tracy I mangaed to get Firefly working in Chrome but no luck in Firefox , I hadn't installed Firefly  on chrome until your suggestion re Crome no extensions on chrome and firefly works ok

thank you

[Tracy.H]

@steveb82882088 So the blank page issue was happening on Firefox for you? Do you have extensions installed on Firefox?