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Vertical Image is rotated and cropped upon import

Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Whenever I upload one of my vertical images, its comes in rotated and cropped, showing only a small portion of the image.  

 

Using Safari Version 15.4 (17613.1.17.1.13)

on OS Version 12.3.1 (21E258)

Importing an image that is 3024 × 4032

Bug Unresolved
TOPICS
Imaging

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1 Comment
Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hello @P.Amodeo,

 

We are sorry to hear about this experience. Would you mind sharing more details:

  • What module are you using?
  • Please include any screenshots/videos of the issue.
  • Share a sample image.

 

Also, check out our Firefly issues and error page here: (https://helpx.adobe.com/firefly/kb/limitations.html).

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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