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Your reference image violates Firefly user guidelines and was removed.

Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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I uploaded an image of my own invention. Meaning I invented the product in the image. It's mine as is the photo. Why am I getting this error: Your reference image violates Firefly user guidelines and was removed. It's my product called, The Bee Raft. They save bees from drowning in backyard water sources.

Bug Unresolved
TOPICS
Design , Desktop , Imaging

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
6 Comments
Community Expert ,
Apr 02, 2024 Apr 02, 2024

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Seems odd.  When I try to use that image as a reference image it works. I am not sure what triggered it.  Have you received that error more than once for that image?

 

Do you have the option on that error message to provide feedback or mark incorrectly blocked?

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New Here ,
Apr 10, 2024 Apr 10, 2024

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@droopydog500 no option to provide feedback or mark incorrectly blocked. I just had the same issue with a picture I made. I tried contacting support and they literally just left the chat without saying anything lol

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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Can you please include a screen shot that shows the error message?

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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Dude, that sucks. Where's their AI Chatbot?

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hi, Sorry for the trouble. Please share a screen recording depicting the issue along with the sample image, so that we can assist you better.


^VS

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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Firefly is super touchy.

 

Here are some guidelines from Adobe.

https://helpx.adobe.com/in/firefly/using/tips-and-tricks.html?linkId=100000250655968&linkId=10000025...

 

hth

mj

iMSD

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