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P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
178245 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

Show previous replies

eoneone

Participating Frequently

J'ai un abonnement tout creative cloud, il me reste 904 crédits et lorsque j'essai de générer une vidéo un message apparait me proposant un abonnement adobe firefly et impossible de générer.

S

strong_Serenity5C46

Participant

I have full subscription of Adobe creative cloud all apps but whenever i try to make image to video it's demand me to purchase more credits however i still have 1000 credits left

J

JHern_Film4218

Participant

I have the Adobe app package, but Firefly says I can't use it until I buy it. It's in the package. What's the deal? THX.

jane-e

Community Expert

@JHern_Film4218

I've moved your post from Photoshop to the Adobe Firefly forum.

Jane

S

strong_Serenity5C46

Participant

I have full subscription of Adobe creative cloud apps but whenever i try to make a video with Adobe image to video it's demand me for purchase credits again however i still have 10000 credits, does Adobe image to video doesn't counted in Adobe creative cloud credits

KissMyKite

Participating Frequently

I have the same issue. We are an ad agency for the fashion industry and we wanted still to have some motion and Firefly has never generated an image we can use and because we are in the fashion industry, Firefly Adobe says our images are against community guidelines. So the fashion, cosmetic, beauty, and apparel industries and their ad agencies and designers should know that Firefly is not for anything related. Firefly wants to monitor content. This is outrageous.

R

ruth3577150157td

Participant

Hola!

Les escribo para reportar un problema a la hora de generar en firefly. Yo tengo un plan comprado. Dispongo de +900 créditos actualmente y sin embargo no me permite generar, mostrandome direcatmente una pantalla para ampliar mis planes de adobe. Ojalá se pueda solucionar, gracias.

I

Impeto1975

Participant

I'm trying to generate more image to videos with enough credits but the system keel saying that I've no more credit available.....wonder why?

droopydog500

Community Manager

Hello @Impeto1975, @jons49019500, @Dise�o de Software_Da8067, @LcSweeper, @ruth3577150157td, @edwardb80547652, @strong_Serenity5C46, and @eoneone,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

D

Dise�o de Software_Da8067

Participant

Hola, soy Matías y tengo el plan Creative Cloud Todas las aplicaciones 100 GB, que incluye Adobe Firefly. Sin embargo, al intentar acceder a Adobe Firefly desde el navegador web, me solicita realizar una compra, a pesar de que ya tengo este servicio incluido en mi plan actual. ¿Podría revisar mi cuenta y solucionar este inconveniente?

También he notado que los créditos generativos de mi plan no se renuevan al inicio de cada mes. En lugar de comenzar con créditos nuevos, los créditos usados del mes anterior se acumulan y se suman mes a mes. Esto me ha causado problemas ya que ahora he acumulado casi todos los créditos generativos disponibles. ¿Cómo podría verificar y corregir este problema para que los créditos se renueven correctamente cada mes?

Muchas gracias, saludos a todos

Adjunto captura de pantalla de mi cuenta con los créditos acumulados mes a mes y la segunda donde me dice que debo adquirir nuevamente el Firfley ya sea estandar oPremium, a pesar de que está incluído en mi paquete actual.

D

David21973545lk3u

Participant

Hallo, warum kann ich meine generative Credits nicht für firefly bild zu Video nutzen obwohl ich ein Creative Cloud All Apps 100 GB Abo habe? Ist dies richtig oder ist es ein Fehler? Ich konnte zwei kurze videos mit Bild zu video generieren und dann sollte ich ein Abo für Firefly abschließen obwohl dies eigentlich in meinem Abo enthalten ist so wie ich das verstehe. Ich habe eigentlich noch 975 credits für ki frei.