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Blank Screen: Can't access page of Adobe Firefly

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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I can't access the feature page of Adobe Firefly. I already tried to create a new account and log in with it but it still shows the whole blank page. When I use a VPN, I can access the page but not on my home internet. I can the access page via other devices on the same Wi-Fi connection. I attached the screenshot that includes the page and developer console. It's not a browser issue because I tried 3 different browsers. Chrome, Edge, and Firefox. 

 

Country: India

 

Help me out here.

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correct answers 1 Correct answer

Community Beginner , Aug 24, 2023 Aug 24, 2023

It's weird but I don't why by resetting the firewall on Windows. it works. Now I can access the webpage.

 

Windows 11

  • windows security -> Firewall & network protection -> Restore firewalls to default
  • It opens the control panel and selects Restore defaults.

 

AyushRajgor_0-1692901149424.png

 

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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It's weird but I don't why by resetting the firewall on Windows. it works. Now I can access the webpage.

 

Windows 11

  • windows security -> Firewall & network protection -> Restore firewalls to default
  • It opens the control panel and selects Restore defaults.

 

AyushRajgor_0-1692901149424.png

 

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Awesome! Thank you for confirming it was your firewall. I was just about to move your post here: Blank screen after selection option

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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Actually, I didn't realize that this query had already been raised. so created a separate issue. but I already mentioned my problem there. you can check the latest reply/post. 

 

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