Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[Kartika Rawat]

Hi @perfect_society2560!

Sorry about that. I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

Let us know if this helps.

^KR

moved to discussions

[リラックス メディアチーム 伊藤]

TOPページからプロンプト入力後、生成ページでページが一切表示されない

[Ten A]

その状態はサーバーレスポンスを拾えていない状態かと思います。要因としてはセキュリティーソフトやファイアウォールにブロック、利用回線が遅延しているなどがあります。
そういった問題の影響が考えられない場合はブラウザーのストレージやキャッシュが壊れるなどの問題が生じている可能性があります。ブラウザーを別のものに変更して試すとどうでしょう？

ちなみにわたしの環境では問題なく表示されます。

[droopydog500]

Hello @リラックス メディアチーム 伊藤,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[barbara_3758]

Bonjour,

Aujourd'hui dès que j'ouvre Firefly, rien ne passe, j'ia le menu en haut et le reste de la page noire. Pourtant toutes mes autres appli fonctionnent très bien, peux importe ou je clique, tant que je suis sur firefly, cela reste ainsi.

Pouvez vous m'aider ? Mercid 'avance ,

[Kartika Rawat]

Hi @barbara_3758!

Sorry about the issue. I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

Let us know if this helps.

Thanks, 

^KR

[barbara_3758]

Alors le SHIFT + Reload, ne donne rien :  Chrome version 138.0.7204.51

[barbara_3758]

Ne marche pas ave EDGE , ni Firefox, Windows 11 24H2

[Kartika Rawat]

Hi @barbara_3758! 

Thanks for confirming. It could be a Firewall issue. Could you try the following steps? 

Windows 11

• windows security -> Firewall & network protection -> Restore firewalls to default
• It opens the control panel and selects Restore defaults.

Let us know how it goes.

Thanks, 

^KR

[barbara_3758]

J'ai trouvé une solution pour moi qui fonctionne : " RESET de tous les firewall windows " et tout  remarche comme au premier jour.

J'espère que cela pourrra aider d'autre personne, 

Bonne journée à vous tous

[Sandra0508]

Dafür, dass die Adobe Ceative Suite immer teurer wird, funktioniert irgendwie immer weniger in sämtlichen Programmen. Bin verärgert.

[droopydog500]

Hello @Sandra0508,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[juanchoparedesph]

A alguien le pasa que cuando le dan click va a otra pagina y queda en blanco no genera la imagen ?

[droopydog500]

Hello @juanchoparedesph,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers and include a screen shot of the full browser window when this problem is happening.

My best,
    droopy