Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[SamarthS]

Hi @christian_1712

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us the OS and browser you are using and their version numbers.

Thanks 

Merged thread 

[christian_1712]

Hi, thanks for replying.

I tried your advice and still didn't work out. I use Chrome version 137.0.7151.120 in windows 11.

My friend use the same account in the other laptop and it's working just fine.

Is there something missing in my laptop that I need to install or adjust?

[droopydog500]

@christian_1712 ,

if you are on windows, the next thing to try is resetting the local windows defender firewall to the default settings. Sometimes it blocks Adobe traffic.

    droopy

[???_???4275]

화면이 보이지 않ㅇ는데 이미지는 생성 되고 있습니다.

[SamarthS]

Hi @???_???4275

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us the OS and browser you are using and their version numbers.

Thanks 

merged thread

[leopoldo_8898]

Provo a scrivere il testo per trasformarlo in immagina, e quando clicco su GENERA, non posso visualizzare le immagini create perchè esce la pagina completamente bianca. Allego lo screenshot della pagina per far capire il mio problema. Chiedo aiuto, grazie !

[leopoldo_8898]

[SamarthS]

Hi 

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks 

Merged thread 

[berit_9999]

Ich wollte Firefly von Bild zu Video benutzen aber wenn ich auf den Bildschirm gehe erscheint eine weiße Fläche.

[SamarthS]

Hi 

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks 

Merged thread 

[Keshav30878812p1dt]

When I open the Adobe fire fly websites then I click on generative fill. And when I upload photo then no photo showing please solve this bug.

[chaddi_9948]

Can't open the upload option also can't upload 

[SamarthS]

Hi @chaddi_9948,

Thanks for reaching out

Hold <SHIFT> and press the reload button.  If that does not work, can you please reply with the following information:
• What Firefly function were you using? (text to image, text to vector, text to video, image to video, generative fill, audio/video translation, boards)
• A screenshot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing, or when the problem is happening (not just the error message itself).

Thanks 

[SANDMARMIO]

Hello. I entered the firefly page in the chrome by desktop long time because today was reset day of free plan! But the screen shows like this. Look! It's just white.. I hope you to give me solution please... I'm hurry now! Thanks for reading all.

안녕하세요. 제가 오늘 무료 플랜이 리셋되는 날이여서 크롬에서 파이어플라이 사이트에 컴퓨터로 들어갔어요! 하지만 화면은 이렇게 뜨네요. 보세요! 그냥 흰색이에요.. 해결책을 최대한 빨리주셨으면 합니다.. 읽어주셔서 감사합니다.

[SamarthS]

Hi @SANDMARMIO!

If you are getting a blank screen and are on a Mac, hold <SHIFT> and press the reload button.  If that does not work, can you please reply with the following information:
• What Firefly function were you using? (text to image, text to vector, text to video, image to video, generative fill, audio/video translation, boards)
• A screenshot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing, or when the problem is happening (not just the error message itself).

Thanks 

Merged thread 

[LOPEZ_Elisabeth1605]

Bonjour, 
La fonction Générer ne fonctionne pas sur Firefly. 
J'ai une page blanche. 
Merci 

[SamarthS]

Hi @LOPEZ_Elisabeth1605!

Sorry to hear this. Can you try a hard refresh of that page? Hold the <SHIFT> key down and press refresh or reload. If that does not work, can you please reply with the following information:

• What Firefly function were you using? (text to image, text to vector, text to video, image to video, generative fill, audio/video translation, boards)
• A screenshot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing, or when the problem is happening (not just the error message itself).

Thanks 

merged thread 

[Ramesh_Ranjan7780]

Image generation page is not loading

[SamarthS]

Hi @Ramesh_Ranjan7780,

Thank you for your message.  I think this thread might address the issue you are having.
Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us the OS and browser you are using and their version numbers.

Thanks 

Merged thread 

[Electric_Meadow5839]

위 사진처럼 텍스트 ai 생성입력 후 아무런 변화도 없으며,
방화벽 3개 해제도 해보았으며,
방화벽에 어도비 앱 전부 허용체크 하였습니다.(다른분들 안되는글 참고)
모두 다 안됩니다. 결제 환불하고 싶습니다.

[Admired_personality1949]

기존 결제하여 사용하던 계정도 안되어 다른계정으로 해봐도 아무런 생성이미지화면이 뜨지않습니다.
윈도우 사용하고 있으며, 방화벽 3개 풀어보았고 , 방화벽에 어도비 앱 전부 허용체크하였습니다.
해결법을 알려주세요.

[SamarthS]

Hi @Admired_personality1949, 

Thank you for your message.  I think this thread might address the issue you are having.
Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser? If that does not work, please tell us the OS and browser you are using and their version numbers

Thanks 

merged thread 

[barbara_3758]

ALors, des que je veux acceder a mon compte, ma formule ne s'affiche plus : cela marque avec un message d'érreur : 

Impossible de charger les formules

Veuillez réessayer.

J'ai remarqué en promenant sur les différentes pages du site que beaucoup de bouton ou d'interaction ne marche pas; De plus comme expliqué précedement, adobe firefly ne fonctionne plus

Que se passe t il ?

[SamarthS]

Hi @barbara_3758!

Thank you for your message.  I think this thread might address the issue you are having.
Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser? If that does not work, please tell us the OS and browser you are using and their version numbers

Thanks 

merged thread

[Dominika33602246twkv]

Whenever I try to generate any image it looks like that. The description says "Something went wrong This image caused an error. Please try again.".