Bug with exporting PDFs

[Laurie36846414gtvq]

There seems to be a bug with exporting artboards in Firefly Boards as PDFs. Once downloaded and opened in Acrobat the layout of the PDF is completely scrambled compared to the artboard. But it retains the layouts just fine when exporting as PNGs or JPEGs.

[Kartika Rawat]

Hi Laurie36846414gtvq!

Sorry about the issue. Could you share the screenshots that display the issue? Please share your workflow steps to reproduce the issue.

Let us know.

Thanks,
^KR

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[Laurie36846414gtvq]

Screenshots attached below.
Workflow steps: Select artboard, click download button, select 'Export As...' from the drop down, select PDF from export options. Then open the exported PDF in Adobe Acrobat and the layout of text & images is completely scrambled - nothing like how I laid it out on the artboard in Firefly Boards, as you can see on the screenshots. I've tried this with a few different artboard/layouts and getting the same scrambled outcome every time.

[finncurious]

I am having the same trouble when exporting Firefly boards as PDF - except mine just fails to generate anything. Any update on this bug fix?

[Kartika Rawat]

Thanks for the screenshots. I'm not able to reproduce the issue on my machine. Could you let mw know you OS and the browser?

^KR

[Laurie36846414gtvq]

I'm on MacOS and using Chrome web browser. My collegue had the same PDF export issue on the same OS and web browser too.