Can’t submit reference files to Firefly

Forum|Forum|1 year ago
January 10, 2025
6 replies
1789 views

I am trying to generate an image in Firefly but when I try and submit a .jpeg, .png image it gives a prompt, "This file format is not supported. Please upload a .jpeg, .png, webp file."

Some one said the file needs to be the same aspect ratio as the image you are generating but that did not work either. The images are made in photoshop and this process worked yesterday-and the image I used wasn't the same aspect ratio. I am running the latest version of Firefly on a Mac IOS Sonoma 14.7.2

macOS

Correct answer b2bgroup

Out of frustration I realized one of the things I didn’t do was look at the browser I was using. I was using DuckDuckGo, which is a good browser for security, but it reacts with some websites so I switched to Google Chrome and everything worked fine.
Thanks.
Sent from my iPhone

E

erwin_3045

Participating Frequently

Facing the same issue. Changed from webp to png and jpeg but it isn't working. I'm using google chrome.

droopydog500

Community Manager

Hello @erwin_3045,

Are you getting an error? Can you please show us a screen shot?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

E

erwin_3045

Participating Frequently

moors creative.347414

Participant

I'm constantly having this issue. I've tried resaving, resizing, clearing cache etc.

Sometimes it does work, sometimes it doesn't.

Pretty poor product so far.

Monika Gause

Community Expert

and did you already try a different browser?

B

b2bgroupAuthorCorrect answer

Inspiring

Out of frustration I realized one of the things I didn’t do was look at the browser I was using. I was using DuckDuckGo, which is a good browser for security, but it reacts with some websites so I switched to Google Chrome and everything worked fine.
Thanks.
Sent from my iPhone

B

b2bgroupAuthor

Inspiring

I changed browsers. I switched from Duck Duck Go to Google Chrome and it worked! I find DuckDuckGo to be a very secure browser, but it does tend to interfere with some websites and how they function.
Sent from my iPhone

droopydog500

Community Manager

Hello @b2bgroup,

Thank you for your message. I am sorry you are having this problem.

As @c.pfaffenbichler said, we can best help if you can provide us with an image you are having problems with.

The aspect ratio issue would not cause this error. If your reference image is a different aspect ratio than your generated image, you would see parts of your image go off the edge of the image (not generate an error).

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)