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Janell325723804wux
Participant
September 27, 2023
Question

Contact Admin for FIrefly

  • September 27, 2023
  • 1 reply
  • 1089 views

Hello,

 

I contacted my admin, and they sent me a screenshot that Firefly is turned on and they can access it when they log in. I keep getting the message that I need to contact my admin. Does it have something to do with my classroom account? What is the fix for this? I would like to show districts possible AI tools and Firefly is. great one. 

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    1 reply

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    September 28, 2023

    Make sure you're signed into the correct instance of your corporate email. Check out this article which does a much better job of explaining than me. 🙂  -->: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

    J
    Janell325723804wuxAuthor
    Participant
    September 28, 2023

    I am able to access Firefly when I login to my district account but not the classroom account and I am using the same Google account.

    [Personal information removed by Mod]

    J
    Janell325723804wuxAuthor
    Participant
    October 5, 2023

    @Janell325723804wux Please reach out to your IT Admin. You may not be provisioned to use Firefly on specific accounts.  Here is an article on how to contact your admin.


    I reached out to my IT department and I am able to use my district account but not my classroom. Both are under my same Google single sign on.

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