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Credits purchased

New Here ,
Nov 10, 2025 Nov 10, 2025

I purchased credits (I have 963 available) however when I'm trying to generate an image it says I have to purchase credits . Find attached a screenshot showing the insufficient note and the credits available 

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Credits and Subscription
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correct answers 1 Correct answer

Adobe Employee , Nov 10, 2025 Nov 10, 2025

Hi @ine_6702

 

Thanks for reaching out. I see you have an active Photoshop plan under your account, which entitles you to 1000 credits that can be used to generate standard assets. 

The feature you are trying to use is a premium feature that requires a Firefly plan subscription. 
Here is the link to help you understand how the credits are used.

Please let us know if you need assistance. 

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Adobe Employee ,
Nov 10, 2025 Nov 10, 2025
LATEST

Hi @ine_6702

 

Thanks for reaching out. I see you have an active Photoshop plan under your account, which entitles you to 1000 credits that can be used to generate standard assets. 

The feature you are trying to use is a premium feature that requires a Firefly plan subscription. 
Here is the link to help you understand how the credits are used.

Please let us know if you need assistance. 

^Sam
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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