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Alperimren
Participant
July 8, 2025
Question

Firefly won't open on PC

  • July 8, 2025
  • 2 replies
  • 156 views

Hello, I am a member of creative cloud, but although my firefly credit is visible in my account, the firefly application does not open on the PC and remains blank. I can open it from my phone account, but it definitely does not open on the PC. Can you help me with how to use it?

2 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 8, 2025

Hi @Alperimren!

Sorry to hear that. In addition to expert advice, you can also review this similar thread.

Let us know how it goes.

 

Thanks, 

^KR

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 8, 2025

@Alperimren are you using the same network for the phone and PC? The first thing I'd check is your router firewall connection. If you have Windows Defender check that too. Make sure Firefly is whitelisted and not blocked on the local network. 

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