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Help. I'm running the Chrome browser and I don't want to change but I can't run Firefly on Chrome. I've heard that there is a change I need to make to Chrome so that it will run Firefly but I can't find that change info anywhere.
I'm a member of Adobe and when I call up Firefly it loads okay but when I try to use any of the functions it tells me to login, and when I login is where Firefly won't load. I'm attaching a screen shot of what comes up when I try to load Firefly. It loads, but then there is a screen asking me to "Accept" or "Cancel" but clicking on either does nothing. The strange this is I can see Firefly clearly loaded in the background but I can't get to it because of this little screen out in front that wants a response "Accept" ro "Cancel" but no amount of clicking does anything. The exact same thing happens in Microsoft Edge as well, so I'm stumped and it's a bummer because I really want to get more "AI' than I can with Photoshop (Beta). Thanks.
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Hi @BikerRally ,
Sorry to hear about the trouble. Would you mind testing this in the incognito mode of Chrome once? To open an incognito mode you can click on the three dots on the right and select the incognito mode. Let us know how it goes.
Thanks
Rishabh
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@BikerRally , adding to what my colleague said, please make sure your Chrome browser is up to date. See how to do that here: https://www.google.com/chrome/update/
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Thank you for trying. I understand you don't want to change the browser, however, for testing can you try a different browser and see if it's working?
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I wonder if you're running into this issue: https://community.adobe.com/t5/adobe-firefly-bugs/p-blank-screen-after-selection-option/idi-p/137425...
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Nope, not what is happening in my case. No white screen. I'm attaching a screen shot of where Firefly blocks me out. When I click on the "Accept" or the "Cancel" button nothing happens. But I can see Firefly running behind this, I can even scroll the Firefly screen but I can't make this "screen shot" go away so I can't interact with Flyfly.
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Thank you for confirming. The dialog window in the screenshot is about accepting the User Guidelines. I understand that you're unable to agree to that, so would you mind clearing cookies and caches and then logging in again and seeing if that works?
Disclaimer: Clearing the Cache and cookies would also clear the favorites(more details on favorites) because this information is stored in the browser cache. Clearing your cache and cookies will remove stored data such as website preferences, login information, and browsing history.
Thanks
Rishabh
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@BikerRally
I'm very sorry for the delay. You already did a fair amount of troubleshooting, and I thank you for being patient. If it still now working please reach out here: https://helpx.adobe.com/support.html
If you did get it to work, can you share how?
If not, can you try different device or try signing in and out, or try what @Hamish32526425oxck mentioned below.
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Can you also make your browser take up the entire screen? Share a screenshot here. (Please remove any personal information if in the screenshot)
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I had the same trouble on chrome. What worked for me was: instead of launching Firefly through searching up web domain, I opened Firefly through the Creative Cloud application.
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@Hamish32526425oxck is this the only way it works for you?
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WORKED FIXED
Reset your windows firewall and that's it. Working again.
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I've reset my firewall and am still getting a blank page when trying to use Adobe Firefly. Any suggestions??
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@Merry_Eclipse0D44, please try a different browser and see if it works in the other browser. That will help determine if it is a browser extension interfering.
Are you able to test another computer or device on the same network? That will help determine if it is a network issue.
droopy