• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Firefly won't properly load in any browser, Photoshop, etc loads just fine.

Community Beginner ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Help.  I'm running the Chrome browser and I don't want to change but I can't run Firefly on Chrome.  I've heard that there is a change I need to make to Chrome so that it will run Firefly but I can't find that change info anywhere.

 

I'm a member of Adobe and when I call up Firefly it loads okay but when I try to use any of the functions it tells me to login, and when I login is where Firefly won't load.  I'm attaching a screen shot of what comes up when I try to load Firefly.  It loads, but then there is a screen asking me to "Accept" or "Cancel" but clicking on either does nothing.  The strange this is I can see Firefly clearly loaded in the background but I can't get to it because of this little screen out in front that wants a response "Accept" ro "Cancel" but no amount of clicking does anything.  The exact same thing happens in Microsoft Edge as well, so I'm stumped and it's a bummer because I really want to get more "AI' than I can with Photoshop (Beta).  Thanks.00FireFlyNoAccess.jpg

TOPICS
Desktop

Views

6.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Hi @BikerRally ,

 

Sorry to hear about the trouble. Would you mind testing this in the incognito mode of Chrome once? To open an incognito mode you can click on the three dots on the right and select the incognito mode. Let us know how it goes.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

@BikerRally , adding to what my colleague said, please make sure your Chrome browser is up to date. See how to do that here: https://www.google.com/chrome/update/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Hi CMass,

Thank you for responding. I updated my Chrome and there was no change, I
still cannot get Firefly to properly load.

During that same session at Adobe I can get all of my other Adobe products
to load but just not Firefly.

Everything at Adobe loads just fine but not Firefly. I can see Firefly
running in the background of the opening screen that asks me to either
"Accept" or "Cancel" but when I click on either of those nothing happens.
It seems to be a problem with my Adobe account.

Here's the opening screen that I see when trying to run Firefly. As I
said, I can see Firefly running behind this screen, and I can scroll the
background but I can't get past this screen:
[image: 00FireFlyNoAccess.jpg]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Hi Rishabh,

Thank you for responding. No, there is no difference in incognito mode.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 16, 2023 Sep 16, 2023

Copy link to clipboard

Copied

Thank you for trying. I understand you don't want to change the browser, however, for testing can you try a different browser and see if it's working?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 16, 2023 Sep 16, 2023

Copy link to clipboard

Copied

Thank you for responding. Yes, I tried Microsoft Edge and got the same
results. I think my problem is in my Adobe account itself. I've asked
Adobe to look into something wrong with my Adobe account.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 16, 2023 Sep 16, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 16, 2023 Sep 16, 2023

Copy link to clipboard

Copied

Nope, not what is happening in my case.  No white screen.  I'm attaching a screen shot of where Firefly blocks me out.  When I click on the "Accept" or the "Cancel" button nothing happens.  But I can see Firefly running behind this, I can even scroll the Firefly screen but I can't make this "screen shot" go away so I can't interact with Flyfly.00FireFlyNoAccess.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

Thank you for confirming. The dialog window in the screenshot is about accepting the User Guidelines. I understand that you're unable to agree to that, so would you mind clearing cookies and caches and then logging in again and seeing if that works?

Disclaimer: Clearing the Cache and cookies would also clear the favorites(more details on favorites) because this information is stored in the browser cache. Clearing your cache and cookies will remove stored data such as website preferences, login information, and browsing history.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

Hi Rishabh, Thanks for responding.
I cleaned out everything that was on Google Chrome, still no luck.
I was really hoping that would work, I had cleaned out everything once
before and that did not work. I'm open to any other suggestions.

As I've said, I just can't get past this "Accept" screen because nothing
is loading on it except the buttons for "Accept" or "Cancel" and when I
click on those buttons it like they were not ever there, nothing happens.
But .... I can see Firefly running behind this popup, and I can scroll the
Firefly screen behind it. It's just frustrating to not be able to get past
this popup. All of my other Adobe products run just fine with no
problems. I'm really stumped and frustrated. So what else can I try?

Thank you.

Gary Baird

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

@BikerRally 

I'm very sorry for the delay. You already did a fair amount of troubleshooting, and I thank you for being patient. If it still now working please reach out here: https://helpx.adobe.com/support.html

If you did get it to work, can you share how?

If not, can you try different device or try signing in and out, or try what @Hamish32526425oxck  mentioned below.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Can you also make your browser take up the entire screen? Share a screenshot here. (Please remove any personal information if in the screenshot)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 25, 2023 Sep 25, 2023

Copy link to clipboard

Copied

I had the same trouble on chrome. What worked for me was: instead of launching Firefly through searching up web domain, I opened Firefly through the Creative Cloud application. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

@Hamish32526425oxck is this the only way it works for you? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2024 Aug 28, 2024

Copy link to clipboard

Copied

WORKED FIXED 

 

Reset your windows firewall and that's it. Working again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

I've reset my firewall and am still getting a blank page when trying to use Adobe Firefly. Any suggestions??

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

LATEST

@Merry_Eclipse0D44, please try a different browser and see if it works in the other browser. That will help determine if it is a browser extension interfering.

 

Are you able to test another computer or device on the same network? That will help determine if it is a network issue.

 

    droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines