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Participant
June 6, 2025
Question

Generate Button grayed out for video

  • June 6, 2025
  • 1 reply
  • 413 views

Was in the middle of generating a few videos I had prompted, hit the generate button, and it grayed out but nothing happened, despite my still having ample generative credits. A few hours later, I checked back and found that the button was still grayed out and nothing had still happened. At this point I tried opening Firefly in a new tab, refreshing, clearing cache, restarting my Mac, and opening Firefly in multiple browsers (Chrome and Firefox) just to find that in all cases the generate button was still grayed out and I could no longer produce videos. Any suggestions for ways to fix this would be much appreciated  

1 reply

Kartika Rawat
Community Manager
Community Manager
June 9, 2025

Hi Galen5C6E!

Sorry about the issue. Could you let us know your location? Availability of our generative AI capabilities, including those from the Firefly video and audio models, may vary based on geographic location, user type, and regulatory requirements. 

 

Let us know.

Thanks,

^KR

 

 

moved to discussions

Galen5C6EAuthor
Participant
June 9, 2025
Certainly, I’m based in the US
Kartika Rawat
Community Manager
Community Manager
June 9, 2025

Thanks for writing back. Do you have a Firefly plan? What type of subscription are you using?


^KR