Generative Credits

[Adept_scientist5C70]

Hello Everybody, I'm worrying about my generative credits, I had 1000 Credits after an annual plan since 2 months ago, now they're 900/1000 and it's not reseting or renewing since my annual subscription. So when should it renew or reset to 1000 Credits again? I'm just worrying if it never resets forever.

[Dean_Utian · Accepted solution]

Quoting the FAQ page below:
"6. When do my generative credits renew?
For customers with a paid subscription, generative credits renew each month based on the plan’s initial billing date (For example, if the plan started on the 15th of the month, the credits would renew on the 15th of each month)."
https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html 

[Adept_scientist5C70]

Understandable, but it's been 2 months and there is no reseting or renewal!

[Dean_Utian]

You should then talk to an Adobe agent. I'd suggest trying through the text chat (link below), typing 'real person'. The Adobe person will eb able to look at your account and provide support in this area:
https://www.adobe.com/about-adobe/contact.html 

[Adept_scientist5C70]

Thank you so much!

[Dean_Utian]

Happy to help. Hope you have success with the support and Firefly 🙂