How to add more credits to Firefly after running out of 2000 monthly credits

[Alex362706333fy9]

Hi, I have a prepaid yearly 2000 credits/month Firefly plan. I ran out of 2000 credits this month and wanted to top-up by buying additional credits only for this month. Is there a way to do it? 

[Alex362706333fy9]

additional info: I don't want to replace/invalidate the plan I already have, just add more credits for 1 month

[SamarthS · Accepted solution]

Hi @Alex362706333fy9, 

Thanks for reaching out. You can buy the add-on credits here. Let us know if you need additional help. 

[Alex362706333fy9]

Hi @SamarthS , 

thank you for replying, I followed the link and it takes me to the purchase of the plan 2000 credits - which I already have. Do I understand correctly that if I buy this plan I will have 2 plans which give me credits at the same time? 2000 from my original prepaid annual plan + 2000 from the new one? So my monthly balance would go to 4000?

[SamarthS]

Hi @Alex362706333fy9, 

Yes, this additional plan will provide you with 2,000 credits each month in addition to your base Firefly plan.