Ik kan niet in Firefly op mijn laptop

[Energetic_curiosity5F9A]

Ik heb een abonnement via school maar kan niet in Firefly op mijn laptop .
wel via de schoolcomputer en op mij Iphone.

[DeanUtian]

Hi. To clarify - can you access Firefly from school computers but not on your personal laptop? If so, when you use your school computer, are you signing into Adobe with a student account that is the same as on your laptop? And on both computers, are you going to: https://firefly.adobe.com/? 

[Energetic_curiosity5F9A]

Heb ik gedaan maar lukt niet, wel op de laptop van mijn man en op mijn gsm maar niet op mijn eigen laptop

[droopydog500]

Hello @Energetic_curiosity5F9A,

Thank you for your message. 

Please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error or problem showing. If you were using reference images or keyframes, please upload those as well. Please tell us the prompt you were using. And finally, please also tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
    droopy

[vera227316756h3o]

Heb ik gedaan maar lukt niet, ik denk dat het iets met een instelling op mijn laptop is.