Participant

Question

My Adobe FireFly Plan is not working.

Forum|Forum|1 year ago
July 9, 2024
2 replies
292 views

Hello, My Adobe FireFly Plan is not working.
It is an annual plan that will be finished in 2025.
It worked for a few months, but it is not working anymore.
I have not used any credit this month, and it shows that I have 100 credits for using it, but when I want to use it, it tells me this: "You're out of generative credits. You can wait for your monthly credit reset or upgrade to get more credits." Then, the select plan popup comes up.

Communications

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Kevin Stohlmeyer

Community Expert

Community Expert

@S38507593tt3s Generative Credits renew on the anniversary date of your plan, not the first of the month.

S38507593tt3sAuthor

Participant

Do you mean that I used all of my future credits?

I thought that it would be reset every month and that the bill was annual.

Kevin Stohlmeyer

Community Expert

Community Expert

It does reset - on the date you signed up each month. What day of the month did you subscribe?

Community Manager

Community Manager

Hi there!

Sorry about the trouble. Please contact our phone support here: https://adobe.ly/4bDXabE

Let us know if you have any questions.

Thanks.

KR

Moved to discussions.