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1247457
Participating Frequently
May 15, 2024
Question

No image is created.

  • May 15, 2024
  • 1 reply
  • 390 views

I am a creative cloud subscriber, but the picture is not created and is just loading. What's the problem??

This topic has been closed for replies.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
May 15, 2024

Hello @1247457,

 

I am sorry you are experiencing this problem. Which operating system and browser are you using (and what versions are they)?  Can you please try as a test using another browser and see if that works?

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
1
1247457Author
Participating Frequently
May 15, 2024

I found the cause.
It doesn't work on Chrome, but it works on Microsoft edge. Is there a separate reason why I can't create an image on Chrome??

1
1247457Author
Participating Frequently
May 15, 2024

Unfortunately, it is more tedious from this point.  First, make sure you have the latest version of Chrome installed. Then, would turn off each extention one by one to see if you can find it.  Hopefully it is an extension and you can find it with this process.

 

    droopy


Thanks to you, I finally solved it.

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