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J
Jackson Warsono
Participant
June 5, 2023
Answered

Why Im getting this user guidelines violation message?

  • June 5, 2023
  • 39 replies
  • 24101 views

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason. 

 

    Correct answer CMass

    Please reach out to our chat support using this link: https://helpx.adobe.com/support.html

    39 replies

    Show previous replies
    morna-simpson
    morna-simpson
    Participant
    March 14, 2024

    I do not believe that I have violated any terms of use as I have checked. 

    https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

    https://helpx.adobe.com/genuine/faq.html

    https://www.adobe.com/legal/licenses-terms/adobe-cc-beta-gen-ai-additional-terms.html

     

    Can the Community Team reinstate my access? 

    Is there a better way to reach out to the community team?

     

    Thanks

      G
      German_Expert
      Participating Frequently
      March 14, 2024

      Hey morna-simpson!

       

      If your account is blocked, you must contact Adobe. https://www.adobe.com/about-adobe/contact.html

        M
        MD35906427a51w
        Participant
        March 6, 2024

        I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason.  and fix the problem.

         

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        June 12, 2024

        Hello @MD35906427a51w,

        Thank you for your message. I am sorry you are experiencing this problem.

         

        This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

         

        Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

         

        If your browser blocks the Chat window, try the troubleshooting tips here:

        https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

         

        You can also send a message through X (formerly Twitter) to @AdobeCare.

         

        Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.


        Thanks,
            droopy

        Adobe Community Expert (not an Adobe employee)
        T
        The Dank Memer
        Participating Frequently
        February 23, 2024

        For some reason whenever i typed in anyones name it said the same thing. I think using anyones name violates guidelines? I typed in "Brad Pit dancing" and it got angry at me. I also typed in "Tom Cruise in a McDonalds" and the same thing happened. 

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        February 23, 2024
        @The Dank Memer  schrieb:

        For some reason whenever i typed in anyones name it said the same thing. 

         

        I think it's pretty clear why it could be a problem generating images of other people doing stuff that they actually are not doing?

        CMass
        Community Manager
        CMassCommunity ManagerCorrect answer
        Community Manager
        February 20, 2024

        Please reach out to our chat support using this link: https://helpx.adobe.com/support.html

        Faisal Hossain
        Faisal Hossain
        Participant
        January 24, 2024

        You no longer have access to Firefly due to violation of our User Guidelines.

         

        Faisal Hossain
        CMass
        Community Manager
        CMassCommunity Manager
        Community Manager
        January 25, 2024

        Please reach out to the Adobe Support team here: https://helpx.adobe.com/support.html

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        January 15, 2024

        @Jackson Warsono 

         

        Can you give us the URL you went to when you clicked "Learn More"?

         

         

        Jane

          J
          Jackson WarsonoAuthor
          Participant
          January 23, 2024

          https://helpx.adobe.com/firefly/faq.html#using-firefly

            F
            Feralldy Andr34782360bvlo
            Participant
            January 14, 2024

             

            All my adobe firefly accounts got a warning notification on the homepage at the top with the sentence: "You no longer have access to Firefly because you violated our User Guidelines. Visit our FAQ page to learn more."

             

            Even though I didn't do anything wrong, is this a bug?

              CMass
              Community Manager
              CMassCommunity Manager
              Community Manager
              January 17, 2024

              Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/3vNE7wj

              A
              Ab347741757jg0
              Participant
              January 13, 2024

              Why this is showing that you have no longer access of firefly and ever showing violation of guidelines, i really don't know what kind of violation i did pls help and fix this.. 

                CMass
                Community Manager
                CMassCommunity Manager
                Community Manager
                January 17, 2024

                Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/48B7X5H

                M
                Md Ramim30285242lr27
                Participant
                June 5, 2023

                Sorry, your access has been denied. You are ineligible to use this product pr service due to the Service Ineligiblity Requirements.

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