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28

Not sure why my images "violate guidelines" (image depicts children)

Community Beginner ,
Feb 12, 2025 Feb 12, 2025

I attempted to generate video from two different photos of a man and his mother and a family walking in the woods. Both were immediately rejected. Then I used Firefly to generate an image of a man holding his daughter and tried to use that, but it was also rejected. I've attached these images here. I can find no reason that the system would reject these on a content-level. So any thoughts you have would be appreciated.

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Audio and video
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correct answers 3 Correct answers

Community Expert , Feb 12, 2025 Feb 12, 2025

Hello @Trace35191221nizm,

Thank you for your message. I am sorry you are having this problem. 

The beta version of image to video will not generate videos from images containing children. That is why it would not generate the videos.

My best,
    droopy

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Community Expert , Jun 26, 2025 Jun 26, 2025

Hello @Suchanda ,

 

At this time, the model will not generate videos based on keyframes that contain children. That is a limitation of the model.

 

     droopy

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Adobe Employee , Jul 04, 2025 Jul 04, 2025

Hi @Felix3LGato !

 

Thanks for pointing that out. Firefly currently avoids generating videos from images that include children. This is a careful step to make sure the model handles such content responsibly. We know it can be limiting, but it’s part of ensuring safety as the tool improves.

 

Thanks

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New Here ,
Jul 01, 2025 Jul 01, 2025

Images generated with firefly are unable to be used to create a video transition even though they meet guidelines and come directly from firefly.

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Community Expert ,
Jul 01, 2025 Jul 01, 2025

Hi @CrazyGenre,

 

Most likely these were blocked because the model thought there were children in the image. The model currently will not generate a video based on a key frame it believes contains children. That is a restriction in the current model.

 

     droopy

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New Here ,
Jul 04, 2025 Jul 04, 2025

Im not sure I understand why its not creating video with prompts given or without. It is a picture I tool of my wife and kids the prompts were simple "pan from running waterfall to my wife and kids posing on bridge" 

 

  • Nothing in tos forbids what I am trying to accomplish with the program. Would like further clarification as to why I am unable to create this.
  • Its a typical portrait shot of my wife and kids standing next to each other and the other is a running waterfall. 
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Adobe Employee ,
Jul 04, 2025 Jul 04, 2025

Hi @Felix3LGato !

 

Thanks for pointing that out. Firefly currently avoids generating videos from images that include children. This is a careful step to make sure the model handles such content responsibly. We know it can be limiting, but it’s part of ensuring safety as the tool improves.

 

Thanks

^Sam
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New Here ,
Jul 07, 2025 Jul 07, 2025

Tentei criar imagens de crianças lavando as mãos ou com xampu na cabeça e o Firefly dá erro.

Gostaria de saber o motivo.

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Adobe Employee ,
Jul 07, 2025 Jul 07, 2025

Hi @Caio_Brugioni3144!

Sorry to hear that. 

I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

 

Let us know if this helps.

Thanks

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New Here ,
Jul 08, 2025 Jul 08, 2025

Estoy intentando generar un video a partir de 2 imagenes de referencia para crear una transición. Justo como lo vi en este tutorial https://www.youtube.com/shorts/lBcC5yzdl1I

Sin embargo, Firefly se reusa a procesar. Dice que la imagen de referencia no cumple con las directrices para usuarios.

Ya revisé las directrices para usuarios y no estoy infringiendo ninguna.

 

Cual es el problema?

 

Adjunto captura de pantalla y las 2 imagenes de referencia que estoy usando.

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Community Expert ,
Jul 08, 2025 Jul 08, 2025

Hello @Juan378375549ucq,

 

The problem is that the model believes your first keyframe contains a child. The model currently will not generate videos from keyframes it believes contain children. That is a current limitation of the model.

 

    droopy

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New Here ,
Aug 07, 2025 Aug 07, 2025

On two occasions I've uploaded images of artists to create a simple animation from a still photo. One of a boy, and one of a girl. Both are fully clothed, and both images wholly tasteful and clean, yet Firefly rejects them based on user guidelines.

Screenshot 2025-08-07 at 9.49.30 AM copy.jpg

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Community Expert ,
Aug 07, 2025 Aug 07, 2025

Hello @Randall_Leddy3528,

Thank you for your message. 

 

The Firefly video model has a restriction that it will not generate videos with key frames that contain children. That is a restriction in the model currently.

 

    droopy

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Adobe Employee ,
Sep 08, 2025 Sep 08, 2025

Why I am getting 'We can't process this prompt because the reference image

doesn't meet our User Guidelines. You can upload another
image and try again.' error.
I am using my son's image to create a video.
USING IMAGE TO VIDEO
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Community Expert ,
Sep 09, 2025 Sep 09, 2025

Hello @defaultpjgdx14bzul3,

I have merged your message into this thread which addresses the issue you raise.

Please see my "correct answer" message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

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New Here ,
Oct 01, 2025 Oct 01, 2025

This is an EXTREMELY frustraring problem with Firefly image to video that makes it very difficult to use/ enjoy using. In this case I used firefly image to GENERATE a tween girl clapping, then attempted to bring that image created by YOUR enerprise-safe AI into Firefly video to animate her clapping and was told I was violating the user agreement. Please explain to me how an image created within your system to be animated within your system somehow violates its own user agreement?

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Community Expert ,
Oct 01, 2025 Oct 01, 2025

Hello @pj_9061,

I have merged your message into this thread. I am sorry you are having this problem. 

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

My best,
    droopy

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Community Beginner ,
Oct 02, 2025 Oct 02, 2025

I am trying to use one of MY images the I CREATED to promote MY studio's Santa Experience session by animating on of MY images but Adobe keeps telling me it violates Community Guidelines!!!  Doesn't state what guidelines or how to appeal it!  THIS IS MY IMAGE!!!!  I OWN THE RIGHTS TO IT!!!!!  So why can't I use it?!?!?!?!?  I HATE Adobe guidelines, they are WRONG 90% of the time!!!!!  Maybe if Adobe wasn't filled with preverted minds questioning every little thing a professional photographer is trying to do with THEIR images, it MIGHT work better!!!!!  Why is there not a place for me to sign off on the fact that I OWN the damn Copyright?!?!?!?!?!?!?  

 

GET YOUR ACT TOGETHER!!!!!

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Community Expert ,
Oct 02, 2025 Oct 02, 2025
LATEST

Hello @mrphototx,

 

I have merged your message into this thread. I am sorry you are having this problem. 

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

My best,
    droopy

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