Participant

Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
177216 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

Show previous replies

R

richardg30434111

Known Participant

after being approved i made a whopping 2 generations before it cut me off. but why

R

richardg30434111

Known Participant

approved for video that is. And now it says i need to request permission from my admin?

M

maxv33128658

Participant

Having the same problem, but I'm a student and my account is connected to my school.

R

Rikblak

Participating Frequently

Can someone explain this? I cannot find anything on limits of generations at all. I "Wasted" what I apperently had on videos that were 90% usless/not what I prompted. Am I charged per generation or what I actually download? What is the "Limit"? When will our purchsed credits be allowed to be used?
I would like to report back to the team with answers please ad thank you.

Kartika Rawat

Community Manager

Hi Rikblak!

Thank you for reaching out. Please see the link for more info on this: https://adobe.ly/3CZZ0bD

Hope this helps.
KR

R

Rikblak

Participating Frequently

This is helpful, thank you.

M

MVLfilm

Participant

The credits I get with my creative cloud subscription are not working for firefly video.

droopydog500

Community Manager

Hello @MVLfilm,

Please see my pinned message at the top of this thread, which explains this issue.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

MVLfilm

Participant

This still doesn't make any sense, why should I have to buy one type of credit for certain parts of Firefly and another type of credit for video? The credits I get with my subsription should count for any type of content I want to create or break Firefly off completely into its own subscription I can add on to my creative cloud subscription for a reasonable price.

VonHolm

Participating Frequently

I have a premium account, which includes Firefly; however, when I tried the Firefly video Beta, it prompted me to buy Firefly again.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

VonHolm

Participating Frequently

Thank you!

P

Panashe35532665vxku

Participant

Hi,

I have 1000/1000 generation credits from my adobe subscription to use firefly but after 2 uses of testing it's now saying I have used up my usage? Not sure why this is happening as my credits havent gone down at all

Please advise

Kartika Rawat

Community Manager

Hi Panashe35532665vxku!

Thanks for writing in. Please check this thread about the details: https://adobe.ly/4hAGtlj

I hope this helps.

KR

jackthegiantkiller

Inspiring

Your "help" page does not help at all, how about you bother to explain?????

A

Aaron_Pitters4845

Participant

Hello,

I have a Creative Cloud All Apps Account, which includes Firefly. However, I cannot create videos using Firefly. When I signed up I knew that Video was coming soon. I need to have access to the video model. Please fix this. Thank you.

Aaron

droopydog500

Community Manager

Hello @Aaron_Pitters4845,

Ah, ok. If you are on an individual plan, video generation is not included unless you also buy an additional Firefly plan. They are giving some free generations without a Firefly plan. This table shows the differences between plans:

Table from: Generative credits FAQ

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

Aaron_Pitters4845

Participant

Oh no!

That's awful news. That was one of the main reasons I signed up for the
year. Because I knew this model would be coming out. I can't imagine that
decision will go over well with all the other Creative Cloud members who
have access to everything else. I hope you guys will reconsider and allow
the 1,000 monthly Firefly credits to be used with the video model as well
as the other Firefly tools.

Thanks,
Aaron

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