Participant

Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
179488 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

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H

Hany32156390bgcu

Participant

I have 736/1000 credits left but still cannot generate videos

droopydog500

Community Manager

Hello @Hany32156390bgcu, @Samnang21845424trfq, @rutger_8407, @KeenanCon,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

S

Samnang21845424trfq

Participant

Why do I have to Buy Now FireFly when I already it as part of my app? Pls help.

K

KeenanCon

Participant

Hi I received an email saying I'm in and welcome to generate video. But when I try to use the feature it says I don't have access to use it.

R

rutger_8407

Participant

I have the same problem!

C

cedced33

Participant

cant use the credits for video?

droopydog500

Community Manager

Hello @cedced33,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

T

theJFK

Inspiring

How can we see how much credits does a certain function in Firefly need? I'm trying to test the video generate but cant't use it as I always get an error: You don't have enough credits for this generative action.

I have almost 1.000 credits left and can't generate any video which is strange considering the conditions mentioned below.

W

waldbach

Participant

I have Adobe CC plan and enough Firefly credits but can't make a 3rd Image-to-Video, it asks me to subscribe to a Firefly plan. Is this an error?

H

Hannes Drexl

Inspiring

I would like to know the same thing. I have a lot of generative credits left over from my CC subscription. Why can't I use them for Firefly?

J

Jon Ashley

Participant

I have a monthly-paid Creative Cloud subscription. My Adobe account shows "Monthly generative credits" at 996/1000 left that expire Feb 26th.

But in trying to use https://firefly.adobe.com/ I am told I can't generate anything because I don't have credits, with a promotion to purchase credits.

Why am I not being allowed to use Firefly generative credits that I've paid for?!

Why am I being pushed to purchase credits when I still have ample remaining?!

J

Jon Ashley

Participant

Got on the phone with Adobe "Customer Support" and it was explained to me – what is missing entirely from the Firefly site or my Adobe Creative Cloud app and Account – there are 2 types of "Firefly" generative credits. Those I get with the CC monthly subscription only include images.

To generate video or audio, apparently, you currently have to purchase a different type of Firefly generative credits. Adobe fails to communicate this anywhere I've looked.

A

Austin3521480195ep

Participant

wasnt even enough free ones to really test. results were really bad. also wouldnt want to buy another sub ontop of my "all apps" sub even if it did work... adobe needs to let people use their exisiting generative credits; especially with how bad the video generation is right now.

G

gittadobe27

Participant

Obwohl ich die Creative Cloud abonniert habe, erhalte ich beim Versuch, mit Firefly ein Video zu generieren (Betaversion), die Aufforderung, Firefly zu kaufen. Das kann ja nicht sein - in meinem Ablo steht, dass ich noch 991 Generative Credits zur Verfügung habe.

Sowohl von der Kaufaufforderung als auch der Info zu den Credits unten die Screenshots.

Ist das ein Beta-Bug oder was kann ich tun, um die Videofunktion von Firefly zu nutzen?

Beste Grüße,

Brigitte Günther

T

TimChu

Participating Frequently

使用Firfly網頁版嘗試生成了兩次影片.帳號中也還有996點(本月份還沒使用).因為效果不滿意.打算繼續生成.卻直接跳出購買點數的頁面.要我另外訂閱購買點數? 生成式點數應該是通用的不是嗎? 難道還要另外再購買?

Kartika Rawat

Community Manager

Hi TimChu!

Creative Cloud plans do not currently include premium generative AI features, but Adobe is providing some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

Let us know if you have any questions.

Thanks,
KR

SC-Agency

Inspiring

@Kartika Rawat Is Adobe going to reconsider this approach to making CC subscribers only have 2 videos for trial? It really is as others mentioned feeling like we are being charged to be your beta testers and the results of many of our videos were really poor. I guarantee you Adobe will make more sales if you are more generous with your free trial generations, well unless the quality is consistently bad. There are other free or more generous options that are just a search away. Help us help you.

The last thing any Adobe subscriber wants is another subscription on top of a subscription. The whole trend now is services to help you reduce your subscriptions, right? I think we're concerned there will be new "Pro" pay-to-play tools in Photoshop and Illustrator and Premiere that are all add-ons. It just sends a really concerning message. If the text to video was just stunning, realistic, spot on I could justify the cost. But you never gave us a chance with two generations.

Generation 1 was a cornfield flyover. The motion was decent but it had mountains in the background which usually corn isn't grown in the environment. Every thing looked so cartoony.

Generation 2 was a woman shopping in a grocery store. I opted for a more zoomed in view. It gave a unique camera in the cart angle as she dropped in pieces of fruit. The realism was better than generation one but her arm kept changing shape or disappearing or glitching?

How can I evaluate if I want to add ANOTHER subscription on those two results?

So again, will Adobe reconsider this? I do appeciate Adobe now having actual employees instead of likely compensated Adobe Community Experts jumping in. My guess is Adobe was caught offguard how unpopular this is. Better to course correct before YouTube explodes with anti-Adobe videos to cash in on views. Trust me, Disney learned its leassons when their greatest influencers started cashing in bashing them. Again, help us, help you. Let's develop some synergy. You deliver an incredible and convenient and affordable text to video we can't live without and then we are your greatest authentic evangelists.

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