Skip to main content
JuanoPY
JuanoPY
Participant
February 12, 2025
Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

  • February 12, 2025
  • 226 replies
  • 178160 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

    Correct answer SamarthS

    Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

     

    226 replies

    Show previous replies
    F
    francisco javiet49831356
    Participant
    February 25, 2025

    Estoy intentado generar videos des de texto en adobe firefly y no me deja, aunque tengo 999/1000 créditos cangeables. 
    En vuestro articulo de "Preguntas frecuentes sobre los créditos generativos" actualizado el 24 de febrero decis que Generar vídeo (beta), 1080p equivale a 20 créditos por segundo durante un tiempo limitado, pero aun teniendo créditos (999/1000), cuando voy a generar me salta el pop up de pago para comprar mas creditos mensualmente.

    Tengo que activar los créditos de alguna manera??

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 25, 2025

    Hello @francisco javiet49831356,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    A
    Agustingiglio
    Participant
    February 24, 2025

    Buenas tardes, contraté el servicio de Photoshop + Firefly (justamente porque quería usar Photoshop, pero también hacer vídeos). Al intentar hacer vídeos me indica  que no tengo créditos, desconozco el porqué.

     

    Aguardo su amable respuesta.

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 24, 2025

    Hello @Agustingiglio,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    F
    Fede Ricaldoni
    Participant
    February 24, 2025

    Tengo créditos suficientes para generar videos a partir de fotos, pero no me deja, dice que no tengo créditos suficientes y tengo

     

    Necesito entender como puedo hacer para utilizar según el plan que tengo.

    Gracias

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 24, 2025

    Hello @Fede Ricaldoni,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    F
    french_9902
    Participant
    February 22, 2025

    I purchased the creative cloud all apps plan and still dont have access to firefly.

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    February 23, 2025

    Hi @french_9902 
    Are you trying to create images or video or both? With the CC plan, you should be able to use Firefly for images but will need another plan to generate video.

    Y
    yichien33411025xfos
    Participant
    February 22, 2025

    我有1000點firefly點數,為何不能使用?

     

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    February 23, 2025

    Hi @yichien33411025xfos 
    Are you trying to use your credits for video? I'm guessing you have a CC plan. That plan gives credits for creating images not for the video tools.

    Y
    yichien33411025xfos
    Participant
    February 24, 2025
    yes, i got the cc plan, but I dont know how to use my credit to generate
    video
    G
    graceful_Coral5E78
    Participant
    February 22, 2025

    Hi, I have subscription with access to all apps, I'm paying over £50 monthly but today I realised that I need to pay more to use Adobe Firefly. 

     

    Is this another expense?

     

    At this point I stopped understanding what I was paying for. 

     

    Please give me a comprehensive explanation of what my "All Apps" subscription includes

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      February 22, 2025

      Hello @graceful_Coral5E78,

       

      Creative cloud plans include standard Firefly services such as text to image and text to vector. They do not include premium Firefly services such as text to video and audio/video translation.

       

      This is documented on this table which appears in: Generative credits FAQ:


      My best,
          droopy

      Adobe Community Expert (not an Adobe employee)
      K
      Kazuki5C1F
      Participant
      February 22, 2025

      I have generation credits left, but it says there are none left and I can't generate them.

      N
      Community Expert
      Nite-StianCommunity Expert
      Community Expert
      February 22, 2025

      If you have fex. an CC all apps plan you get 1000 credits. These credits can only be used for features such as text to image,and generative fill.

       

      To spend credits on text to video, image to video, or audio features, you'll need a Firefly subscription in adition. 

       

      Hope this helps, if not please explain what you're trying to generate 🙂 

      F
      Faartchie
      Participant
      February 21, 2025

      I have paid for complete Adobe Cloud but can not access firefly without purcahsing it seperately?

      D
      Community Expert
      DeanUtianCommunity Expert
      Community Expert
      February 22, 2025

      Hi @Faartchie 
      An Adobe CC plan has credits for Firefly Text to Image but does not give credits for use with Firefly video tools. See:
      https://www.adobe.com/products/firefly/plans.html 
      https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-overview.html 

      P
      paulo_9359
      Participant
      February 21, 2025

      I just subscribed to Creative Cloud Subscription and I cannot use my credits to Generate Videos because its a premium feature? Amazing!

      J
      joydeeproni
      Participant
      February 21, 2025

      I have AI credits but still am unable to use it to generate a video, how to fix that? Check this: https://www.loom.com/share/f302aec289e04c5ca6c6ce29b5c2cb20?sid=6be12d3c-aa40-4010-bd78-34383a1ce5ca

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      February 21, 2025

      Hello @joydeeproni,

      I have merged your message into this thread which addresses the issue you raise.

      Please see my pinned message above which explains this.

      Please let us know if you have further questions.

      My best,
          droopy

      Adobe Community Expert (not an Adobe employee)
      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices