P: Firefly Video access issues with organisations on Enterprise or Teams plans

[maxv33128658]

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

(translated from Dutch):

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

[droopydog500]

Hello @philipp_2119,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Marcel21915781h0rb]

Wenn ich bei Adobe Firefly versuche ein Video zu erstellen, erhalte ich die Fehlermeldung:

Du hast keinen Zugriff auf diese Funktion

Du kannst deinen Administrator kontaktieren, um Zugriff anzufordern.

Allerdings erklärt sich mir nicht welchen Administrator ich kontaktieren soll, da ich den Account selbst Administriere. Und ich finde auch keine Option, mir selbst die Funktion frei zu geben.

[droopydog500]

Hello @Marcel21915781h0rb,

Thank you for your message. I am sorry you are having this problem. 

For information on how to contact your organisation's Adobe administrator, please see: How do I contact my Adobe administrator?

Thanks,
    droopy

[dave5DCA]

 not giving access to video generation, saying contact admin, but im the admin on my team?

 

[droopydog500]

Hello @dave5DCA,

If you are the Adobe enterprise admin for your organisation, you can contact Adobe support from your administrator console and get assistance with provisioning Firefly to users.

My best,
    droopy

[DTU_asger]

I can't use Firefly to generate video. Admin tells me that I should have the rights already. 

[droopydog500]

Hello @DTU_asger,

Thank you for your message. I am sorry you are having this problem. 

Not all enterprise plans have Firefly video generation included. For example, EDU enterprise plans do not have and cannot adds Firefly video at this time. Other enterprise plans might have to add on to their enterprise plan to get Firefly video. Your organisation's Adobe Admin can seek assistance from Adobe support via their administrator console.


Thanks,
    droopy

[mikewilday]

Firefly beta video generator only let me create 2 videos and then required some kind of admin permissions to access more. I logged into the Admin account and there is no option to add a Firefly Pro service to our plan. Is this an error? I wanted to explore the tool in its entirety but was only able to generate 2 videos. The credits in the top-right drop-down indicate I have 500/500. Not sure what is going on. 

[droopydog500]

Hello @mikewilday,

Thank you for your message. I am sorry you are having this problem. 

If Firefly video is not part of your plan, you will need to contact yoru Adobe account representative for information on adding it to your plan.

Thanks,
    droopy

[Marcel_MV]

I received any email that reads:

"Hello, We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more."

But when I go to the page to attempt to test text to video or image to video it says: " You don't have access to this feature. You can contact your admin to request access. "

So do I have access to the Beta or do I not?

Might be a bug?

[droopydog500]

Hello @Marcel_MV,

Thank you for your message. I am sorry you are having this problem. 

You appear to be on an enterprise plan. If the plan your enterprise has includes video, your local Adobe administrator would need to enable your account for video. If the plan your enterprise has does not include video, they would need to contact Adobe to have it added to your plan. Note, if you are on an EDU enterprise plan, video is not currently available on those plans.

I believe the email about Firefly video was sent to everyone on the waiting list and enterprise users were not filtered out of the email.

Thanks,
    droopy

[minskdisseny]

Estoy intentando generar vídeos con Firefly, con la opción Generate video (beta), pero no me deja, me dice que no está disponible la aplicación y que me tengo que poner en contacto con el administrador de IT.

Estoy suscrito a Adobe CC y tengo créditos en Firefly.

¿Me podéis ayudar?

[droopydog500]

Hello @minskdisseny,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[KevinHaynes]

Wow, this sucks.

[Omar34456550nztu]

Dear support,

I'm an Adobe Education Institute fellow and was able to access Adobe Firefly video. I have generated some works but accidentally requested credits, although this was not necessary, and have received the below error message ever since mid february 2025.

Even logging out and back in again did not resolve the issue. Please find a screenshot attached.

Best wishes,

[Nite-Stian]

Is it possible you've spent your credits included in your plan, and thats why the message pops up making you able to create more?

[Omar34456550nztu]

Thank you very much for your reply. As you can see in the screenshot below, this is not the case.

[jaro_2584]

I have a university license for Adobe Express for students with the email address

However, I am unable to use my credits for video generation in Firefly. Why do the credits work only for image generation and not for videos at all?

I have 181/250 generation credits, but they only work for image generation. The same 181/250 credits are displayed on the video side as well, but they cannot be used there.

When trying to generate videos, Firefly gives the following message:

You do not have access to this feature.
You can request access from your administrator.

However, I have received an email stating:
"Your administrator at the University  has granted you access to Adobe Express for students."

[jaro_2584]

I have a university license for Adobe Express for students with the email address

However, I am unable to use my credits for video generation in Firefly. Why do the credits work only for image generation and not for videos at all?

I have 181/250 generation credits, but they only work for image generation. The same 181/250 credits are displayed on the video side as well, but they cannot be used there.

When trying to generate videos, Firefly gives the following message:

You do not have access to this feature.
You can request access from your administrator.

However, I have received an email stating:
"Your administrator at the University of Turku has granted you access to Adobe Express for students."

[droopydog500]

Hello @jaro_2584,

Thank you for your message. I am sorry you are having this problem. 

I am sorry, Firefly video is not currently available on EDU Enterprise plans.  It does say you can request access from your administrator, but on EDU plans, the administrator is not able to give access because it is not available on those plans.

Thanks,
    droopy

[anselm_3685]

Hi
I was lucky to generate one video but unfortunately it no longer works (see attachment).

[droopydog500]

Hello @anselm_3685,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[anselm_3685]

Hi

I was happy using the adobe firefly video generator and seeing my first results but unfortunately it was just one time because now I have no longer access to the video generator.
How can this problem be fixed?

With creative regards,
Anselm

[droopydog500]

Hello @anselm_3685,

Thank you for your message. I am sorry you are having this problem. 

Are you part of an educational plan from Adobe?

Thanks,
    droopy

[anselm_3685]

Hi @droopydog500

Thank you for the quick reply!

It is true that my account is a school account.
I teach Crossmedia in a secondary school in Belgium and would like to introduce my students to the new possibilities of Adobe Firefly.

Creative greetings,
Anselm