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RonStoppable123
RonStoppable123
New Participant
November 6, 2023
Question

P: Generative Fill - Error were trying to remove an object

  • November 6, 2023
  • 8 replies
  • 2064 views

I was trying to remove objects from my picture using adobe firefly web. It took too long to load any results, and after all that wait, it couldnt load any images and gave me this error. However, my free generative credits were subtracted. Is this deliberately done to free users?

Error
"An unexpected error occurred and we failed to generate an image! Please try again."

    8 replies

    C
    Carol_Dunn-Martinez8902
    New Participant
    March 29, 2025

    I am getting same error, i go to remove an object like i have done before then get the error generative error please try again.  it has been 3 days. 

    Waqar Naik
    Waqar Naik
    New Participant
    April 9, 2024

    Hi!
    I was also facing same issue with generative fill (sucks when take long time to load the results) but then I remember that we can use photoshop web it generates results fast as compare to desktop photoshop.

    Check here:
    https://photoshop.adobe.com/

    V
    Community Manager
    Vivek12Community Manager
    Community Manager
    April 26, 2024

    Hi, Thank you for contacting us. The Firefly Image 3 model released this week is giving great results while using Generative Fill. Please try again and share the outcome. 


    ^VS

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    November 13, 2023

    @RonStoppable123 & @Claudia32890934j4g9 , what browsers are you using? I've tried this in Safari & Chrome without issue.

     

     

    RonStoppable123
    RonStoppable123Author
    New Participant
    November 15, 2023

    I used Google chrome.....I updated it today and tried again....its still the same, it takes quite some time in loading status and then displays the same error. I am a free user using the free 25 generative credits. Could this be the reason adobe is purposefully not loading any results for free users?

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    November 15, 2023

    Being a free-user should not be the issue. If you are okay with it, can you DM the photo you're using? I'm wondering if it's just complex or if it's related to this issue: https://community.adobe.com/t5/adobe-firefly-bugs/generative-fill-cannot-remove-an-object-from-an-image-using/idi-p/14180854

    RonStoppable123
    RonStoppable123Author
    New Participant
    November 10, 2023

    There was no text prompt....i was trying to remove objects from the picture

      CMass
      Community Manager
      CMassCommunity Manager
      Community Manager
      November 10, 2023

      @RonStoppable123 Can you share the prompt? The prompt are the words you typed into Firefly to generate the changes. 

        RonStoppable123
        RonStoppable123Author
        New Participant
        November 10, 2023

        This is all i get after waiting for quite some time

          B
          Bhupendra Koirala
          New Participant
          November 11, 2023

          same is happenig to me as well i have free credits but i cant use them

            N
            nilesh511298
            New Participant
            February 27, 2024

            Me also facinf same problem

            CMass
            Community Manager
            CMassCommunity Manager
            Community Manager
            November 10, 2023

            @RonStoppable123 Can you share what your prompt was? That maybe the reason for the error. 

              C
              Claudia32890934j4g9
              New Participant
              November 6, 2023

              Ich habe in Adobe Firefy versucht bei einem Foto von meinem Kind (natürlich vollständig angezogen), dass ein Schaf füttert das Vorhängeschloss des Zaunes zu entfernen. Jetzt kommt die ganz Zeit die Fehlermeldung, dass ich gegen die Benutzerrichtline verstoße. Es ist mein Foto, dass ich selbst gemacht habe.

                K
                Karin24587686yfli
                New Participant
                November 10, 2023

                Ich verzweifle gerade an der PS KI
                Bei jedem 2. Befehl wird mir angezeigt, dass ich gegen die Benutzerrichtlinien verstoße.
                Aber ich versuche alles mögliche aus. Von "Weihnachtsbaum" geschmückt über "weißer Vorhang", "Nein" und "Entfernen", es funktioniert bei allen Bildern so schlecht.
                Woran kann das liegen?
                Was kann man ändern?

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