Participant

Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
178013 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

Show previous replies

L

lotko96033810

Participant

Should this be a beta where you can test this feature?

Now you get two generations and it prompts you to buy to get access?

T

Tom25840646182h

Participant

Wow! No replies to ANY of these posts.

I

Ikarus_GM5824

Participant

Hola, tengo todavia 684 creditos de firefly, pero cuando quiero segir haciendo videos me dice que tengo que comprar mas creditos, en todo caso en mi plan dice que viene incluido, a menos de que no venga esa opcion en especifico, en tal caso no se me notifico de eso

S

sdewitt108

Participant

On different platforms firefly tells me I have 1000/1000 credits left, but when I click generate I get a pop iup to purchase firefly.

This did not happen this morning (I was able to create one video on an iPad), but every subsequent attempt has this problem

N

Neil Nand

Participant

If you purchase the full creative cloud plan, you get 1000 credits. But these credits are independant from the Firefly plan credits. Why don't you unify this, and give Full Creative Cloud plan members the Full service?

The separate Firefly plan feels like a cash grab; especially when Firefly is in early-beta.

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Neil Nand

Participant

According to the website, Firefly is included in the Full Creative Cloud subscription. Until you go use it, and it tell you to buy the Firefly plan.

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PalaceNova

Participant

I was testing the image to video beta AI, and it said that I ran out of credits after only 3 tests. Yet, I can see that I have "927/1000 credits left" based on my profile. Please advise. Thank you.

P

Plasmate45

Participant

Just got this from the support team:
"I would like to inform you that currently there is a soft-limit for 2 generative videos a month for Firefly(legacy) which is included in your plan. You can use you credits to generate the images with the remaining credits you have. If you want to generate more videos you will have to take the Firefly Basic or Pro Plan which will be in addition to your plan."

As a subscriber and someone who's been waiting in the beta list, this is disappointing.

SC-Agency

Inspiring

Which means you better have the PERFECT prompt and Firefly video must deliver the PERFECT results. I've been working with AI image and video generation for quite a while and one thing I know is it ALWAYS takes several iterations before you get something dialed in. It's really unrealistic to get solid results even if the technology was perfect because you will generate something and then realize you need an artistic or content tweak.

Severine Watry

Known Participant

Hi, I am a beta tester and today I cannot use the Adobe Firefly Generate Video anymore without paying here. Can you tell me if that is a mistake? I don't wish to pay at the moment as the video generation is not ideal for now, there is still some improvements needed to be done to be competitive enough to others video generators.

Thanks for your feedback,

Severine

Severine Watry

droopydog500

Community Manager

Hello @Severine Watry,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

Severine Watry

Known Participant

Hi @droopydog500 , I have read your pinned message, this is not really acceptable to get feedback from beta users and then ask them to pay for a beta version. We should have free use of the feature for helping out. I hope you can do something, I am extremly frustrated to be honest, I have been started a new social account based on Ai generated by video and you are stopping me on my way. As I said on my previous post, I am no intend to pay for a beta version that is not competitive enough yet.

Severine Watry

M

michaelforan

Participant

Hello!

My account shows I have 2000 unused generative credits but when I am attempting to create text to video and select 'generate' a pop up to purchase 'firefly' comes up and does not allow me to use any of my credits available? Please advise? Thank you!

droopydog500

Community Manager

Hello @michaelforan,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

eduardop68722143

Participant

Olá,

Hoje, 12/02/25, recebi email do convite para acessar o Firefly Video.

Consegui gerar 2 videos, e apesar de ainda ter mais de 800 créditos disponíveis, não consegui gerar mais nenhum vídeo, sendo sempre direcionado a uma tela para comprar assinatura.

droopydog500

Community Manager

Hello @eduardop68722143,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

jackthegiantkiller

Inspiring

You can keep referring people to the ridiculously convoluted terms of "credits" and the response will be the same. This is not how you introduce a new beta feature. This is not how you response to people having legitimate complaints about an extremely limited beta preview that then demands more money from your top-tier paying users to beta test. Frankly, Adobe should have known better after already alienating your user base back in June.