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JuanoPY
Participant
February 12, 2025
Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

  • February 12, 2025
  • 226 replies
  • 177818 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

 

226 replies

Participant
February 13, 2025

Per these guidelines I have 10,000 generative credits, however each time I try to use the video beta, a pop-up will appear saying I must purchase an additional subscription to my Adobe subscription. So even though I have generative credits I still need to spend more money to use these features? I need an additional subscription on top of my Adobe subscription to use and Adobe product?

 

Adobe is already facing a lot of hate about the questionable subscription tactics with their other plans when it comes to cancellations ECT. My plan includes all the applications Adobe offers and I can't cancel early without paying more money and NOW I am also asked to pay MORE money to use one of their other applications (Firefly)? 

 

As an avid Ai user who has been using Ai since the disco diffusion and vqgan days (Google collabs GitHub) the goal was always for an open source technology where all can participate and create. I see that capitalism and greed has taken over this once open source product and turned it into something else. It is sad to see Adobe once again pressuring the community for more money.

til5
Participating Frequently
February 13, 2025

Hi there, same here: have been a paying customer of creative cloud for over 5 years, joined the beta waitlist months ago. Now I was super excited to try it. On the first screen I just entered something, generating one video. Now I actually wanted to test it and it says out of credits. What kind of test is this with a sample size of one?
So is this a glitch or is it how it is meant to be? Below the image I get about buying credits. But also the image that shows my profile stating that I have tons of credits. I am confused.

 

Participant
February 13, 2025

Yeah, what the hell is this??... Also (finally, after months of waiting..) got the access to the Firefly Beta for video generations, I have Creative Cloud ALL APPS, with 1000 monthly credits, and after 2 videos generations, was asked to pay for a NEW payment to continue !!?...

 

In some answers talking about SINGLE apps plan having to pay extra for video generations(?), but hey... ALL APPS, now already paying a whopping 800 e/year(!) SO, really have to pay now more for video generations?? You gotta be kidding me....

Participating Frequently
February 13, 2025

They really need to figure something out, because this is ridiculous. A lot of us already paying $60+ for creative cloud subscription and then they want us to pay for firefly subscription to generate videos, and it's only Beta? Not even stable. What are they really trying to do? Milk us of all our money? I waited several months for this disappointment. I'll start to look into different alternatives. Any suggestions, feel free to let me know.  

philc22739668
Participant
February 13, 2025

I got to make one video before I was out of credits! Waited for weeks for beta access and that's all I got!!

ivarex
Known Participant
February 13, 2025

Bonjour, je viens de faire un test sur Adobe Firefly vidéo et je n'ai pu faire que 2 vidéos de 5 secondes et ça me dis que je n'ai plus de crédits 😞

J'ai pourtant l'abonement créative cloud et ça ne m'a pas pris de crédit ?

- Pouvez-vous me dire quel forfait on doit avoir pour l'utiliser,

- au bout de combien de temps je pourrais re-tester de générer de nouveau test ?

- Et si on peux ou pourras choisir une durée de vidéo

Merci d'avance de vos retours

Participant
February 13, 2025

bonjour, exactement le même constat.

Participant
February 13, 2025

i have more than 900 credits but i can not use it to generade a video from  text.

Participant
February 13, 2025

I have the same problem. The interface said I'd reached my limit but I have 980 left, and it should be 20 credits per second at the moment ... I have submitted a request to my administrator (as the popup instructed) but I am the admininstrator. That request doesn't give me (as the admin) any way to buy more credits - and even if it did, I shouldn't need them. Can we have some help on this, please 🙏

Alis Monte
Participant
February 13, 2025

Hey, I just started to try with the new Adobe Firefly video model and it stopped soon after. I was able to generate only two videos and after that I got:

"Your complimentary generations have ended. Buy a Firefly plan for continued access." asking me to buy a plan.

I have Adobe All Apps plan with 1000 monthly generative credits, is it a bug or I can;t use them to generate videos?

Kind regards,

Participating Frequently
February 13, 2025

Hello,

I'm an All Apps subscriber, but asked to subscribe to Firefly when trying to generate a video.

Following message appears : 

Your complimentary generations have ended. Buy a Firefly plan for continued access.

Is it as it should be?

Thanks for your replies!

Participant
February 13, 2025

The same thing happened to me. And I am a subscriber for quite some years. It is very disapointing

Participating Frequently
February 13, 2025

Sorry to hear that!

Unfortunately I did not find any information about that specific error.

I'm curious if it is a common case?

Inspiring
February 13, 2025

Firfly Video has allowed me 2 generations then demands I subscribe, ignoring the 1487 generative credits I have in my CC account.

 

I am using Firefly Video (beta) on Safari, Mac OS 15.3, MBP M4 Max 128GB, 4TB SSD

 

I am trying to create a 3rd iteration of a simple video (following 2 terrible previous versions), using an image as a prompt, along with text. Every time I attempt to generate now, I get a pop-up telling me to buy a plan. I already have a full CC plan and a Stock plan and have 1487 credits left of my accumulative 2000 credits.

 

Thanks for any help

Professional film maker/editor since 2004, working on MBP M4 Max 128GB, 4TB SSD
til5
Participating Frequently
February 13, 2025

Same here. Account says tons of credits. But firefly tells me to buy credits to keep creating (I only managed to get one generation so far).

Inspiring
February 13, 2025

Turns out it's a con by Adobe to get us mugs to pay for their beta-testing. The results are shockingly bad but they still cut you off after max 2 generations of their visual dribble and then require you to sign up to a new plan to get more of the same garbage. Total swindle! I have one simple word in response to this: 'Qwen'. Free video generation that actually works.

Professional film maker/editor since 2004, working on MBP M4 Max 128GB, 4TB SSD