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JuanoPY
Participant
February 12, 2025
Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

  • February 12, 2025
  • 226 replies
  • 177865 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

 

226 replies

Zeroghost
Known Participant
February 14, 2025

I was a beta tester for Adobe Firefly Video and it abruptly stopped authorizing its use but I was not informed the program was over. Can you fill me in on this? I paid for monthly use but there is text on the purchase page this will change.

Questions:

  1. Does my $9 a month only authorize Firefly and Firefly Video? When will the plan change?
  2. I am a 40-year veteran user and was a Beta for Illustrator in 1988 and a Photoshop master since 1992 I pay yearly for all apps. This will not be included in this plan I hear and will be separate or will the yearly price go up and include these apps?

 

Thanks

Garret Moore
User since 1992

garret@garretmoore.com

Making it Real
Community Expert
February 14, 2025

Hey!

 

It's correct that the premium functions of text/image to video and translation isn't part of the regular plans (such as cc all apps). There is however a limited trail. 

for using the new functions you'll need an additional subscription to firefly. Adding the overview below here, but you can also find additional information at: https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html 

 

  Firefly Free Firefly Plus Firefly Premium
Creative Cloud Single App or All Apps Plans
Apps Included Adobe Firefly Adobe Firefly Adobe Firefly CC application(s), Adobe Firefly
Generative credits Limited 2000 per month 7000 per month 25-1000 per month depending on your plan
Standard Image and Vector features Deducts credits Unlimited access, does not deduct credits Unlimited access, does not deduct credits Deducts credits
Premium Video and Audio features Limited trial for premium video and audio generative features Deducts credits Deducts credits Limited trial for premium video and audio generative features
Zeroghost
Known Participant
February 14, 2025

Yes, Thank you. I have already purchased the monthly. What I wanted to know is when the beta program ended as I was not contacted. I want to know about where they are going. Will they extend the time to a full 60 seconds? Will control expand for additional features? So I need a bit more. Thanks.

Making it Real
Participant
February 14, 2025

Firefly isn’t included in the all apps package???

Community Expert
February 14, 2025

Firefly is to some degree included. In the all apps plan you get 1000 credits currently, and can use them for regular firefly features (such as image generation, fill, recolour, etc). 

the premium features as video and translation isn't part currently not included sadly. 

Participant
February 14, 2025

I was happy to receive and email invite to the beta program and try out the new features. I created a text to video prompt and generated a short video. It didn't capture everything in my prompt, so I tried to edit it but it began generating again before I could change it. Then I hit a paywall, so I couldn't test how it carried a character through a scene or try image to video. I reached out to customer service who told me I was only entitled to 2 free video generations. So I'm really confused about the beta program. It seems to be more of a 2 credit free trial, versus a way to engage with the product and provide helpful feedback. Has anyone else run into this?

Community Expert
February 14, 2025

Costumer service is correct, to continue using the premium features as video and translation we'll need an additional subscription sadly. 

Participant
February 14, 2025

I have a full Adobe Cloud subscription, but FireFly still shows as available to buy. What's happening? Does FireFly not come with a subscription?

Community Expert
February 14, 2025

For the premium functions as video and translation theres a limited trail, after that you'll need a subscription to use these features. 

if you want to just use the regular features as image gneration, fill etc. you currently do not need an additional subscription.

Participant
February 13, 2025

Been a Photoshop user since 1998, been a subcriber of mulitiple products for years. After a really long wait, I finally got the approval email that I could try Firefly. Did a couple quick generations to check it out and closed the page since I didn't have time to evaluate it more. Went back the next day to give it another try and I guess my trial had ended...Really? That's it? Certainly not going to commit to $10-$30 month if its not going to do what I want and I'll never know if I can't test it out. You really dropped the ball on this one....

Participant
February 14, 2025

Incredible ripoff! My two five second experiments were: 1) with purely a text instruction and 2) with a starting image with a text instruction. Both were interesting to see animated, but my instructions weren't understood or couldn't be executed. This didn't discourage me because I was intending to experiment to improve the result as can be done with Firefly Photo AI. But on this third attempt, I encountered the paywall which informed me I'd have to pay a minimum of $10 to get to run 20 five second experiments. I could find no guarantee that Firefly would be able to follow what I had requested, as it failed completely with the purely text instruction and largely with the starting photo. It would be very easy to spend $10 in a half hour on experiments without getting anything satisfactory, and have to wait a month to try again unless you want to upgrade to the $30 plan which gives you 70 attempts (a whopping reduction from 50 cents to 42.86 cents per try). If you are satisfied just seeing ANYTHING spit out by Firefly AI video from what you request, then you might be a subscriber, but unless you work for a business who's paying for your attempts, I can't imagine anyone with minimal creative standards (and enormous patience with the current ability of Firefly Video to follow instructions) buying this product. I understand that the cost of the energy, hardware, and software to come up with these five second videos is not negligible, but Adobe always represented freedom to experiment until you get the image, music composition, video, website etc. you want, but this product completely obliterates that sense of artistic freedom. Dismaying that this isn't obvious to everyone at Adobe from Shantanu Narayen on down.

Participant
February 13, 2025

No puedo generar videos, no sé cuáles son los créditos disponibles para Firefly que tengo segùn mi plan, en el menú dice 998/1000 créditos pero no puedo generar nada, me sale la pantalla de contratar un plan superior

Participant
February 13, 2025

Estoy intentando generar un video en Firefly, y me apareció la siguiente leyenda: Se han agotado tus generaciones gratuitas. Adquiere un plan Firefly para obtener acceso ilimitado.
Pero en los detalles de mi cuenta dice que tengo: 1498/1500 créditos restantes.
Quisiera saber que está pasando.

Community Expert
February 14, 2025

Hi @Post Americas Hub 1 
Adobe has recenly introduced Firefly Pro, which is an additional service on top of the CC plan. Without Firefly Pro, people only have 2 free Firefly Video prompts. The Generative Credits you are seeing relate to Text to Image and cannot be transferred to video.

alvarod90461517
Participant
February 13, 2025

Hi @carlos_3889 
I moved your post to this thread as it appears to ask the same question.
As mentioned above Generative Credits for Firefly Text to Image do not apply to Text to Video. Video generation now requires a separate plan - Firefly Pro.


Hola, estoy probando el modelo de video. Tengo créditos pero no puedo generar más de dos videos.

¿es un error?

 

gracias

Participant
February 13, 2025

I recently signed up for the Adobe Firefly Beta and attempted to generate two videos. One of them was of extremely poor quality, and I did not download either of them. However, I am now seeing a message stating that my credits have been exhausted.

Could you please clarify why my credits were consumed despite not downloading the videos? Additionally, how am I expected to provide meaningful feedback on the tool if I am unable to generate more videos for evaluation?

I would appreciate any guidance on this matter, including whether there is a way to regain credits for further testing.

Looking forward to your response.

droopydog500
Community Manager
Community Manager
February 14, 2025

Hello @eliasd1982,

Thank you for your message. I am sorry you are having this problem. 

In all of the firefly products including text to image and text to video on the Firefly web site to Generative Fill in Photoshop and Text to Vector in Illustrator, credits are charged at the time of generation. They reflect the resources consumed by the generation.  This is the common practice in AI systems.

 

Currently, accounts not subscribed to premium generation only have two complimentary text to video generations. That is described in more detail in the pinned message at the top of this thread.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
Inspiring
February 14, 2025
That may well be the case, but it doesn’t change the fact that Adobe are trying to sell us an un-finished product and relying on us to test it for them whilst we pay for it. Under any circumstances, that is a terrible con. There is nothing reasonable in their approach.



--



Dominic Witherow



+44(0)7801653659

www.dominicwitherow.com
Professional film maker/editor since 2004, working on MBP M4 Max 128GB, 4TB SSD
Participant
February 13, 2025

I have the CC All Apps plan and have 1000 gen credits, but after 2 prompts, Video beta told me I reached my max generations. Is this an error? 

Participant
February 13, 2025

In another thread, it was mentioned that CC All Apps doesn't include premium video and audio features.  If you want to get more prompts, you need a second subscription to Firefly.

Which I feel is ridiculous - if I'm in the beta, subscribe to all apps, and have credits, why can't I just use them?  They really need another $10/month?

alvarod90461517
Participant
February 13, 2025

Hola, estoy probando el modelo de video, tengo créditos, pero no  puedo seguir generando. Es un error?

Gracias.

droopydog500
Community Manager
Community Manager
February 13, 2025

Hello @alvarod90461517,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
alvarod90461517
Participant
February 13, 2025

😞 2 gen only?