Participant

Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
177820 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

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A

anup_live

Participant

I have 998 credits still I am not able to use Firefly ?

Kartika Rawat

Community Manager

Hi anup_live!

Thanks for writing in. Creative Cloud plans do not currently include premium generative AI features, but Adobe is providing some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

I hope this helps.

KR

jamesh70351631

Known Participant

Why is Adobe charging us to be beta testers of FireFly?

T

tigobo_ANIMATION5209

Participant

j'ai des crédits mais je ne peux les utiliser avec le IA video beta?

droopydog500

Community Manager

Hello @anup_live, @gittadobe27, @tigobo_ANIMATION5209,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

Raktim123

Participant

I can't use Adobe Firefly while I'm a premium member of Adobe Creative Cloud. I am also using AI, Photoshop, Illustrator, PR etc under the subscription. But why Adobe Firefly is asking me to pay? I want this answer.

F

francoisem71103446

Participating Frequently

Même avec un abonnement premium, vous devez payer un abonnement spécial pour firefly vidéo Generator. Sinon vous n'avez droit qu'à deux images gratuites par mois. Et l'abonnement est obligatoirement annuel : pas de crédits. Donc ce n'est pas intéressant Il faut attendre Sora ou aller sur des sites comme Stable diffusion qui est très bien. Renseignez vous sur le web , il y a plein d' alternatives plus intéressantes.

Y

Yvonne30969686pnei

Participant

In mijn lidmaatschap staat dat ook FireFly tot mijn lidamaatschap behoort, echter kan ik maar 2 text to video genereren. Hoe zit dat?

Groet, Yvonne Bleijjinga

M

Marcos Mota

Participant

Após atualização do Firefly com geração de vídeo, não consigo usar meus créditos para utilizar a nova ferramenta. Alguém sabe o que pode estar acontecendo?

A

arnaud_5724

Participant

Bonjour,

Je n'arrive pas à crer des vidéos malgré que je possède 900 crédit, on me renvoit directement vers une page d'aboonemment alors que je possède une formule comprenant l'IA et firefly... Quelqu'un aurait une idée ?

T

TiagoD2020

Participant

Olá, tenho 1000 de credito e não consigo gerar video no firefly, diz que tenho que comprar o plano.

J

johan_andres9767

Participant

Hola, tengo 1500 creditos de firefly y me esta cobrando al generar imagenes y videos cuando tengo 1500 creditos

Documento_sin_título_(1).pdf

droopydog500

Community Manager

Hello @johan_andres9767,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

Anthony_Vade

Participant

Firefly Generative Video is not recognising my available credits and stopped working after two generations. I am part of the Firefly Video Beta and have been unable to test it effectively or get adequate support from Adobe.

Here is my report so far.

The generative video followed prompts 50% of the time, and the one result was semi-acceptable, but far below the par set by other platforms already in the marketplace.

The bug is annoying for a life time user of Adobe, we expect more from the company and this "start-up" behaviour is below what should be the brands standards.

I attempted chat support multiple times and was shoved around to numerous people, all of whom had no idea how to help me. They said they would escalate the issue, cut off the chat and didn't provide any ticket or follow-up email.

Based on customer support and this bug, the product is not ready for release as a beta, let alone a paid product. Usability is step one, and the project/dev team failed in my case.

droopydog500

Community Manager

Hello @Anthony_Vade,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

Anthony_Vade

Participant

Yes it does is explain the "why it doesn't work" what it doesn't explain is why Adobe thinks this is an acceptable approach to a "beta" and not in reality a "baiter".

edwardb80547652

Participant

I subscribe to creative cloud, It states Firefly is part of my package, but now im asked to buy aditional credits to use the text to video package why cannot it be take from my alloted 1000 credits that i never fully use. I am never going to use the 3000 i will be given if i sunscribe...and No im not subscribing to Firefly standard

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