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JuanoPY
JuanoPY
Participant
February 12, 2025
Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

  • February 12, 2025
  • 226 replies
  • 178655 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

    Correct answer SamarthS

    Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

     

    226 replies

    Show previous replies
    W
    William32719979qbo4
    Participant
    February 20, 2025

    Is this feature not included in Creative Cloud? I've tried it on a test basis, but now Adobe says I've run out of free tests and wants to charge me more on top of my CC subscription.

    M
    Mubeen775
    Participant
    February 20, 2025

    When I try to generate a video, it asks me to purchase a plan, even though I already have a membership and available credits. Can someone assist me with this issue?

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    February 21, 2025

    Hi @Mubeen775 
    See my message above. The generative credits that come with the CC plan can't be used for Firefly video. There are other plans that cater for that functionality.

    N
    nijat_3339
    Participant
    February 20, 2025

    why doesn't video generation work? I have 990 credits but I can't generate videos, after trying 2-3 times I'm offered to buy a subscription although I already have one. What should i do, i just get subscription but can't use Firefly video generate ☹

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      February 21, 2025

      @nijat_3339 

       

      You posted to the Enterprise & Teams forum. Please ask your administrator, as they can lock you out. 

       

      If you are an individual subscriber, let us know so we can move your post. Which Adobe app are you using to generate videos? And what did you subscribe to?

       

      Jane

       

       

      C
      Craigvs
      Participant
      February 20, 2025

      I had to search and search to get here. Why doesn't Firefly tell people that the 'free' credits can only be used for certain things like generative image and not Video??? It should tell you on the page that pops up to buy a subscription. And why can't we use the monthly credits for video anyway? Super disappointed in recent programs too, come on Adobe.

        T
        TanjaHONEYBIRD
        Participant
        February 20, 2025

        Ich habe einen Adobe Account und kann trotzdem keine Videos generieren?

        Wie kann das sein, da ich angelblich noch so viele Credits habe

         

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        February 20, 2025

        Hello @TanjaHONEYBIRD,

        I have merged your message into this thread which addresses the issue you raise.

        Please see my pinned message above which explains this.

        Please let us know if you have further questions.

        My best,
            droopy

        Adobe Community Expert (not an Adobe employee)
        M
        Mark_Oehler
        Participating Frequently
        February 19, 2025

        My account shows I have ~15K credits and on the generate AI credits it shows 

        "With Adobe Firefly, you can produce images, audio, and now video, all in one place. Fly from ideation to production with seamless integration with your favorite Adobe apps. And control every detail along the way so you can get to final faster." Bolded for emphasis

        But when I try to generate video with text to video beta, it tells me I don't have credits and have to pay for a service I already have.

        M
        Mark_Oehler
        Participating Frequently
        February 19, 2025

        Typo: It was supposed to be 1.5K not 15K

        A
        angelamw
        Participant
        February 19, 2025

        Adobe is doing a bait and switch. What an absolute scam. I have this same issue.

         

          jamesh70351631
          jamesh70351631
          Known Participant
          February 19, 2025

          A Creative Cloud subscription does not include FireFly text to video. You have to pay an additional fee for that luxury. Credits that appear with your CC subscription can not be applied to FirerFly text to video. CC "All" apps subscriptions do not give you access to "every" app. 

           

          You call that bait and switch, but Adobe calls it customer service.

            R
            roland_5954
            Participant
            February 19, 2025

            Ich habe die Videogenerierung von firefly ausprobiert und zwei 5-Sekunden-Videos generiert. Beim dritten Video meldet mir das System, dass meine Credits aufgebraucht sind. In der Kontoverwaltung meines CC-Abos steht aber, dass mir noch 1000 Credits zur Verfügung stehen. Wie kann das sein?

              droopydog500
              Community Manager
              droopydog500Community Manager
              Community Manager
              February 19, 2025

              Hello @roland_5954,

              I have merged your message into this thread which addresses the issue you raise.

              Please see my pinned message above which explains this.

              Please let us know if you have further questions.

              My best,
                  droopy

              Adobe Community Expert (not an Adobe employee)
              J
              Jean-René35061288pvij
              Participant
              February 19, 2025

              J'ai un abonnement à adobe Firefly et il me reste 1450 crédits sur 1500. J'aimerais utiliser la génération de vidéo mais on me dit que j'ai atteint la limite de mes crédits génératifs et que je dois souscrire à un abonnement supplémentaire. Suis-je dans les patates? 

                droopydog500
                Community Manager
                droopydog500Community Manager
                Community Manager
                February 19, 2025

                Hello @Jean-René35061288pvij,

                I have merged your message into this thread which addresses the issue you raise.

                Please see my pinned message above which explains this.

                Please let us know if you have further questions.

                My best,
                    droopy

                Adobe Community Expert (not an Adobe employee)
                G
                gabriels50260
                Participant
                February 19, 2025

                Erro nos meus creditos

                D
                Community Expert
                DeanUtianCommunity Expert
                Community Expert
                February 20, 2025

                Hi @gabriels50260 
                Adobe have changed the way generative credits work, paricularly in relation to video. See teh FAQ page below:
                https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html 

                N
                nilaco
                Known Participant
                February 19, 2025

                Hi, I have an Adobe photography subscription, which includes Firefly, I have 247 credits left, but if I try to generate a video from a text it asks me to subscribe. Why?

                  droopydog500
                  Community Manager
                  droopydog500Community Manager
                  Community Manager
                  February 19, 2025

                  Hello @nilaco,

                  I have merged your message into this thread which addresses the issue you raise.

                  Please see my pinned message above which explains this.

                  Please let us know if you have further questions.

                  My best,
                      droopy

                  Adobe Community Expert (not an Adobe employee)
                  Show more replies
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