Participant

Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
178782 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

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D

DennisEHB

Participant

Hi

I've received an email saying I was selected to use the Beta version of Adobe Firefly video. Unfortunately, I'm unable to use the video generator. (see attached mail and screenshot).

Every time I would like to try the video generator it says I don't have access to this feature and I should contact my admin to request access. I've attached a screenshot of the issue.

Could you help me?

Thank you in advance.

Kind Regards
Dennis

droopydog500

Community Manager

Hello @DennisEHB,

I have merged your message into this thread which addresses the issue you raise. [UPDATE: I now unmerged it since you have said you are not on an enterprise plan.]

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

michael_riley

Participant

Thank you for your reply Droopydog500!

I am a personal user with one Adobe All Apps subscription. I am not an Enterprise User nor am I on an Educational plan.

Bezmondo1664

Participant

I have a full Adobe CC account, but when attempting to use Firefly, on pressing "generate", the app prompts me to purchase a package. I have 1000 Generative AI credits available to me and am logged in on the app. Any suggestions?

Thanks 🙂

V

Viktor33583465w79j

Participant

I also have this issue. 999 credits left and it asks me to subscribe.

福

福田政秀

Participant

クレジットがあるのに動画の生成ができない。

droopydog500

Community Manager

Hello @福田政秀,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

Adriano - CRAVIL

Participant

Tenho conta Adobe, mas os vídeos de IA não funcionam. Não recebo o tal e-mail que aparece na mensagem dizendo que irei receber a solicitação a caminho.
Como faço para que tenha essa ferramenta disponível, sendo que tenho a conta da Adobe?

droopydog500

Community Manager

Hello ,

I have merged your message into this thread which I think addresses the issue you raise.

Please see my pinned message above which I believe covers your question.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

W

Whoismitak

Participant

I am experiencing an issue with Adobe Firefly despite having 983/1000 credits remaining. When I try to generate a video using Text to Video or Image to Video, I receive a prompt asking me to purchase either Adobe Firefly Standard or Adobe Firefly Pro. However, I already have the Creative Cloud All Apps subscription. Since I still have available credits, why am I being asked to purchase an additional plan? Is this a limitation of my current subscription, or is there a way to resolve this issue?

droopydog500

Community Manager

Hello @Whoismitak,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

W

Whoismitak

Participant

I don’t think this is very fair, as I didn’t see any mention of this restriction before signing up for the Adobe Creative Cloud All Apps plan. I expected to be able to use my available credits for Text to Video and Image to Video without needing to purchase an additional plan. This limitation wasn’t clearly stated, and it feels misleading.

J

jbecaud

Participant

Bonjour,
il me reste 843 crédits génératifs sur mon compte Creative Cloud et j'ai pourtant un message me demandant d'acheter des crédits en plus. Il s'agit donc apparemment d'un bug, pouvez vous m'apporter une solution svp ?

N

Nite-Stian

Community Expert

When are you asked to buy more credits?

For premium features such as text/image to video and translation you'll need a Firefly subscription.

AngelHillTV

Participant

I've only used 6 credits and Firefly won't let me generate video. I still have 994 credits left.

V

VideoScott

Participant

I have 1000 credits. I should be able to generate a image to video. It is also in beta, shouldn't this be free? Also, where does it list how much credit each item costs?

N

Nite-Stian

Community Expert

To use premium features as text/image to video and translation you'll need a Firefly subscription. If you have another Adobe subscription it might contain credits, and these can still be used for regular features (as text to image/vector, generative fill etc.).

These are the current credit prices for premium functions:

D

darrens51814947

Participant

My account says i have 998 of 1000 generative credits left on Firefly. Yet every time i try to do anything premium on it, it says my 'complimentary' credits have been used and i need to buy a package. I currently have an account for all apps so not sure what is happening!!

droopydog500

Community Manager

Hello @darrens51814947,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

mokaid31588304

Participant

Looking at the Firefly paid plan, seems like a really crappy deal. $10 a month for 20 5 second videos (less than 2 minutes of vid at 10 cents a second) or premium $30 for 70 5 second videos (less than 6 minutes of vid at 8 cents a second) which def not something you could afford to explore creatively as every second of video would have to be deliverable, or you have would have to have no budgetary limitations. Plus the videos are not that great...
On top of what I pay for the all apps version of creative cloud, seems really usurious. Just curious if that is a reflection of what AI video generation costs with other tools on the market?
I any case I guess I won't be using firefly.

M

Made By Saverio

Participant

It's a slap in the face for Adobe users, especially those of us paying for the entire creative suite eveey month. I've been a loyal subscriber to the "All Apps" package since its inception. Recently, I've been contemplating the idea of moving away from Adobe due to additional charges for features like Firefly. With alternatives like Figma, Canva, Procreate, and other more affordable applications gaining popularity, - and far better AI tech in other apps, I'm seeking compelling reasons to remain with Adobe.

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