"Generate Similar" images are not added to Generation History, and other generation history problems

[davidt2715125]

Hi everyone,

I'm writing to report a pretty serious issue I'm encountering with Adobe Firefly, and I'd like to know if anyone else has had a similar experience.

I've generated numerous images using Firefly over the past hours/days. Unfortunately, I've noticed that the generated images are not being saved in my "Generation History" within the "Files" section of my account. I've checked thoroughly, and there's no trace of these creations.

The most critical problem is that, even though the images aren't visible or retrievable, my Firefly credits have been consistently deducted for every single generation. This means I'm losing credits for a service that isn't retaining my work.

I've already tried:

Checking the "Files" section multiple times.

Refreshing the page and restarting my browser.

Accessing Firefly from a different browser.

None of these actions have resolved the issue.

This is a significant bug because it undermines trust in the use of credits and the preservation of work.

Has anyone else experienced this problem? Have you found a solution or do you have any suggestions?

I hope Adobe can investigate and resolve this anomaly as soon as possible, perhaps by refunding the lost credits. Unfortunately, at this point, I cannot precisely quantify how many credits and files I've lost so far, nor the exact date since this problem began.

Thanks for your attention and for any help!

[droopydog500]

Hi @davidt2715125,

Any chance your creative cloud storage space is full? The images are charged against your quota, I believe. If not, please tell me your OS and browser and I can look into this further tomorrow.

 Note: you can always save images locally, and I recommend any important image generation be saved.

     droopy

[davidt2715125]

Update and Technical Details on Firefly Malfunction

Thanks for your attention. I'd like to provide further technical details and describe the issue's reproduction to facilitate its investigation.

Currently, my Adobe cloud storage is only utilizing 24.16 of 100 GB available, ruling out storage capacity as a problem. I'm operating on macOS using the Safari browser.

I've generated an estimated over 200 images, making extensive use of the "Generate Similar" command as well. Subsequently, upon checking the "Generation History" in the "Files" section, I found no trace of these creations. When I returned to the generation screen, only the most recently generated images were visible.

I also performed a specific test to isolate the issue:

I selected an image that was present in the history (one of the few that had been temporarily visible).

I used the "Regenerate" or "Generate Similar" command on it.

I observed that credits were consistently deducted, but the generated image was lost, not appearing in the history or anywhere else.

This behavior confirms that the issue is not related to storage space or the type of generation (initial prompt or "Generate Similar"), but rather a systematic malfunction in the saving and persistence process of files generated directly within the cloud. This situation raises serious concerns about the reliability of Adobe's cloud service, as generated and paid-for data is not being retained as one would expect from a professional platform.

Unfortunately, at this point, I cannot precisely quantify how many credits and files have been lost so far, nor can I pinpoint the exact date when this problem began, making it difficult to retroactively estimate the total extent of the damage incurred.

I expect a direct and conclusive response from Adobe regarding this serious anomaly.

At this point, it's clear that Adobe's cloud service cannot be considered a secure option for saving work, given the critical data loss issues I've experienced.

[davidt2715125]

REPLY FROM ADOBE:

Dear David,
 

For generation history :

Please try this, While chrome is open :

Click on 3 dots on Top right corner .

New incognito Window will open , Paste this URL & login.

https://firefly.adobe.com/

Login with Adobe Id

Then check your generations.

For credit refund :

We checked and found that you have use AI features with used 550 credits, any AI feature like generative fill also will use a credit if used.

[droopydog500 · Accepted solution]

Hi @davidt2715125,

So, it appears that when you do a "generate similar", those newly generated images are not added to the generation history. It appears you also cannot favourite them. This is a known issue, and is in the backlog to fix.

For now, any images that you generate with "generate similar" should be saved locally, if you want to keep them permanently. If I get any updates, I will post them here.

Note, I edited the title of this thread to identify this as the issue in case others come here looking for this specific issue.

    droopy

[UPDATED: 2025-07-02, known issue in backlog to fix]

[davidt2715125]

Thank you for the update, but I believe the title is misleading.

The change you made to the title is incorrect. This is not the issue.

 The issue is more serious and not limited to the “generate similar” command. It also affects the “rerun” command, the cloud storage, and credit usage. If not careful, images can be lost, and I’m unsure about videos.

I have no connection issues, as shown by the download speed test I’m attaching.

There is also a problem with how files are displayed in the cloud, as shown in the video I shared. For example, when I click on Favorites and then go back to History, some files appear, but not those generated with “generate similar” or “rerun.” I’m not sure if the same happens with new image generations after changing settings.

The video explains this better. 

If you need any more information, please feel free to ask.

[droopydog500]

Hi @davidt2715125,

I am not completely clear on all the issues you are raising beyond the generate similar not being saved in the generation history. 

When you said,

For example, when I click on Favorites and then go back to History, some files appear, but not those generated with “generate similar” or “rerun.” 

What do you mean by "rerun"?

In your video at 0:14, you hover over a generated image in the generation history and a menu comes up, but it is too fuzzy and I cannot read it. Can you please give me a clear image of what I circled here:

1. Are you saying the option to go back to the generation page is missing for that image?
2. Is your concern about credit use that after spending the credit to generate the image, you cannot return to it from the generation history?
3. And is your concern about the creative cloud storage that that it appears the generated image is not being stored correctly?

If the answer to all three of these is yes, then it appears there is a second problem related to generation history that you are observing. I have not seen it before. I agree that is unlikely to be caused by a network issue. I think what the Adobe person you spoke with was trying to do is see (based on your message above) if there is any browser related issue that could be causing or facilitating this problem. The better check than what they suggested is to try a completely different different browser. Have you tried that, as a test, going to the generation history page?

Can you please also tell me what version of MacOS you are running and what version of Safari?

Thanks,

    droopy

[davidt2715125]

Allego alcune immagini il video ha un bitrate troppo basso.
Rerun è un errore di traduzione, mio errore. Indendo il comando Esegui di nuovo. ( vedi foto). È il comando che ripete la generazione. Genera di nuovo...

Nel cerchio rosso che hai indicato nello screenshot, sono i due comandi per ordinare la cronologia. (Vedi foto)

1) Quando creo una nuova generazione di immagini questa viene salvata....Ma! Se eseguo i comandi genera simile e ripeti la generazione non vengono salvate nel cloud. Non so come altro scriverlo. Non ci sono i file nella cronologia. 

2) Perfetto questo è chiaro! Non posso più recuperare quelle immagini se esco dalla pagina genera! Quindi, addio crediti e addio immagini!.. tutto perso.

3) Le immagini nel cloud non vengono salvate, lo spazio c'è.

Un dettaglio che forse ti è sfuggito per la bassa risoluzione del video, è che se aggiorno la pagina, la cronologia si ferma a poche immagini. Infatti se guardi si interrompono. Non carica altro. Ma se clicco nella cartella preferiti, posso vedere tutta la cronologia. Nella cronologia non sono presenti comunque le immagini generate con i comandi 'genera simile", ed "esegui di nuovo". 

Io ho dato per scontato che il browser non è rilevante. Ho comunque installato chrome come richiesto da Adobe. Ho mostrato loro che non cambia nulla.

Il sistema operativo e il browser non sono rilevanti. Ti rispondo lo stesso. Ho tutto aggiornato.

Non sono versioni beta!
Ho detto che non sono rilevanti perché sia su iPad su iPhone su MacStudio, ho lo stesso risultato.

Ho appena fatto un test su un PC di un altro utente Windows 11 OS....qui ho un avviso di sicurezza sul sito Adobe... ... ho un avviso dell'antivirus:  VEDI immagine Kaspersky Premium.

Non so cosa sta succedendo a questo punto...

Grazie della risposta, se avete altre domande...

[davidt2715125]

Ho dimenticato di scrivere un aspetto importante. Su windows se clicco su genera mi da errore. non riesco a generare nessuna immagine. Kasperky mi dice che il sito non era sicuro....ahahah 

Forse questo problema non è collegato agli altri. Non so.

Grazie.

[davidt2715125]

REPLY FROM ADOBE 1:

DearDavid,

 The output created using Generate similar option is not added to Generation history as of now.

Grazie per aver lavorato con noi,

Assistenza clienti Adobe

REPLY FROM ADOBE 2:

La tua richiesta di assistenza clienti Adobe è chiusa.

Gentile David,

Vorremmo sentire la tua opinione.

Cerchiamo sempre di migliorare e apprezziamo il tuo feedback.

Complessivamente, come valuta questa esperienza con il Servizio Clienti?

Il sondaggio è disponibile per i prossimi 14 giorni. Facci sapere come ce la caviamo.

La tua richiesta è ora chiusa. I dettagli della richiesta chiusa sono i seguenti : 

[droopydog500 · Accepted solution]

Hi @davidt2715125,

Ok, I think I understand. When you reopen an image from the generation history page, I believe it is expected hehaviour that the four images shown on the generation page are not added to the generation history as they should already be there from the original generation. If you then do another generation, the new generations should be added to the generation history. I just tested this and that is what I experienced. I asked if I am correct that this is expected behaviour and will report back if I hear differently.

I forgot to write an important aspect. On windows if I click on generate it gives me error. I can't generate any images. Kaspersky tells me that the site was not secure.... hahaha 
Perhaps this problem is not related to the others. I don't know.

I do not think it is related. Can you please include a screen shot of the full browser window when this happens?

Thanks,

    droopy

[davidt2715125]

Hi @davidt2715125,

Ok, I think I understand. When you reopen an image from the generation history page, I believe it is expected hehaviour that the four images shown on the generation page are not added to the generation history as they should already be there from the original generation. If you then do another generation, the new generations should be added to the generation history. I just tested this and that is what I experienced. I asked if I am correct that this is expected behaviour and will report back if I hear differently.

 Non può essere accettabile questo comportamento. I crediti vengono scalati senza che i file vengano salvati. Se questa situazione fosse prevista, ci sarebbe stato un avviso chiaro e ben visibile, un avvertimento che i file andranno persi se non salvati localmente, oppure una notifica che i file non vengono archiviati nel cloud.

Se dopo questo problema introdurranno un avviso simile, sarà soltanto una scusa per tutelarsi. Questo rappresenta una grave falla nel sistema cloud di Adobe!

Comunque ripeto che se ne sono fregati e hanno chiuso il mio ticket nell’indifferenza più totale.

Questo rende la situazione ancora più grave.

Se dopo questo problema introdurranno un avviso simile, sarà soltanto una scusa per tutelarsi. Questo rappresenta una grave falla nel sistema cloud di Adobe!

I do not think it is related. Can you please include a screen shot of the full browser window when this happens?

I Click on Continue and:

Unable to establish a secure connection to a Web address Web address: service.account.adobe.com Continue anyway?

Grazie.

[davidt2715125]

Non pensi che dovremmo avvisare gli altri utenti della community?

Un nuovo post fisso, allertardo gli utenti che non tutti file generati vengono salvati in modo corretto nel cloud. Cambiare anche il titolo di questo, se occorre.

Non credo che Adobe, abbia la volontà di avvisare tutti gli utenti per e-mail . Visto l'esito del supporto.

[droopydog500]

Hi @davidt2715125,

Based on those images, it appears there might be a network routing or firewall issue that could be causing that. For example, you might see that if you were connected to a wifi network it is routing all your traffic to a login or acknowledgement page before you can access the broader internet. It does not appear to me to be a Firefly issue. I would not click "continue anyway" in that dialogue box because it is likely to go to the wrong web site.

On notifying users, these community forums are a way users can share what they learn with others, as you have done. That is why I edited the title of this thread, to make it easy for people to find this thread related to this. I do not work for Adobe, and whether they document this in any other way is up to them to decide.

My best,

    droopy

[davidt2715125]

Ciao,

Ho ricontattato il supporto tecnico Adobe, per riaprire il ticket. 

Hanno attivato il supporto da remoto. Ho mostrato loro i problemi.

Stanno lavorando per risolvere il problema: Sincronizzazione del backend

Se può essere utile a qualcuno.

Un Estratto della e-mail che ho ricevuto.

Come confermato dal nostro team tecnico, sembra trattarsi di un problema di sincronizzazione del backend che influisce sul modo in cui Firefly archivia e visualizza i contenuti generati tramite "Genera di nuovo" e "Genera simile". Comprendiamo quanto possa essere frustrante e apprezziamo sinceramente la tua comprensione mentre lavoriamo per trovare una soluzione.

Nel frattempo, ti consigliamo di evitare queste funzionalità specifiche e di scaricare immediatamente eventuali generazioni andate a buon fine dopo la creazione per evitare ulteriori perdite di dati.

Ti assicuriamo che il tuo caso è stato documentato e collegato all'indagine in corso. Ti informeremo non appena riceveremo aggiornamenti o una correzione confermata dal nostro team di ingegneri.

_____

Vi tengo aggiornati.

[davidt2715125]

I’m a paying customer and Adobe closed my support ticket without giving any real answer, solution, or refund.

I’ve lost credits and generated images using “Generate Similar” and “Rerun” that never appeared in the cloud. The Generation History often doesn’t load properly, and it’s impossible to know which files are missing or if they’re gone forever.

I’ve tested this on multiple devices, with stable internet and even using mobile data – the problem is clearly not on my side. I also received a Kaspersky warning about an SSL issue on an Adobe server (service.account.adobe.com), which raises even more concerns.

This is unacceptable for a paid service. We’re not just losing images, we’re wasting time and money.

I already opened a previous post here with more details and a video:

"Generate Similar" images are not added to Generation History, and other generation history problems 

If you’ve had similar problems or feel ignored, please comment here and share your experience. Adobe must address this issue seriously, issue refunds, and fix their cloud system.

We deserve real support — not silence.

[davidt2715125]

I’m a paying customer and Adobe closed my support ticket without giving any real answer, solution, or refund.

I’ve lost credits and generated images using “Generate Similar” and “Rerun” that never appeared in the cloud. The Generation History often doesn’t load properly, and it’s impossible to know which files are missing or if they’re gone forever.

I’ve tested this on multiple devices, with stable internet and even using mobile data – the problem is clearly not on my side. I also received a Kaspersky warning about an SSL issue on an Adobe server (service.account.adobe.com), which raises even more concerns.

This is unacceptable for a paid service. We’re not just losing images, we’re wasting time and money.

I already opened a previous post here with more details and a video:

"Generate Similar" images are not added to Generation History, and other generation history problems 

[jane-e]

@davidt2715125 

Your "link" does not work.

I have merged your duplicate posts to one thread.

Jane

[davidt2715125]

Il titolo del post è: 

"Generate Similar" images are not added to Generation History, and other generation history problems

Prova Link: "Generate Similar" images are not added to Generation History, and other generation history problems

https://community.adobe.com/t5/adobe-firefly-discussions/quot-generate-similar-quot-images-are-not-a... 

[davidt2715125]

Perchè hai spostato il mio Post e unito a questo? Il problema principale è Creative Cloud.