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Dennis347291417e8f
Participant
January 11, 2024
Answered

Something went wrong. This image produced an error. Please try again.

Hi there, 

 

This keeps appearing: 'Something went wrong, This image produced an error. Please try again'. I've tried hard re-set, changing browser, updating browser, clearing cookies, going incognito, signing out and in, updating and restarting the laptop. Can you please help? It's been like this for two days.

 

Kindest regards, 

 

Dennis

    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Community Expert
    January 11, 2024

    @Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings. 

    View reply

    13 replies

    ted_4008
    Participant
    February 16, 2025

    I'm having the same problem trying to work with a photo.  I don't have a windows firewall.

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    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 16, 2025

    Hello @ted_4008,

    Thank you for your message. I am sorry you are having this problem. 

     

    What OS/browser are you using? If you try another browser as a test, does it still it fail?

    Thanks,
        droopy

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    Adobe Community Expert (not an Adobe employee)
    ted_4008
    Participant
    February 17, 2025

    OS 15.3 - ok thanks, works in Safari but fails in Chrome which is what I was using.  Seems odd.

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    January 11, 2024

    @Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings. 

    Translate
      Dennis347291417e8fAuthor
      Participant
      January 15, 2024

      We're back in business 🙂 many many thanks

      Translate
        Juane37682060luez
        Participant
        May 28, 2024

        Hi. Please explain to me what you did. Losing my mind with this error

         

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          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          January 11, 2024

          @Dennis347291417e8f 

           

          This is what I got with your prompt, except I forgot the "blue"

           

           

          Jane

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            Dennis347291417e8fAuthor
            Participant
            January 11, 2024

            Please help. The screen shot is in the next link of the thread.

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              Dennis347291417e8fAuthor
              Participant
              January 11, 2024

               

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                Community Expert
                Mariam HovhannesyanCommunity Expert
                Community Expert
                January 15, 2024

                If the @Kevin Stohlmeyer 's advice didn't work just try log out and log in again. And please tell us does it work?

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                droopydog500
                Community Manager
                droopydog500Community Manager
                Community Manager
                January 15, 2024

                Yeah, I have gotten this message before when my authetication expired. I had to log in again.

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                Adobe Community Expert (not an Adobe employee)
                Community Expert
                Mariam HovhannesyanCommunity Expert
                Community Expert
                January 11, 2024

                Hello , sorry for the problem,
                Please can you share with us a screenshot where we can see your prompt and the error?

                Translate
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