Something went wrong. This image produced an error. Please try again.

[Dennis347291417e8f]

Hi there, 

This keeps appearing: 'Something went wrong, This image produced an error. Please try again'. I've tried hard re-set, changing browser, updating browser, clearing cookies, going incognito, signing out and in, updating and restarting the laptop. Can you please help? It's been like this for two days.

Kindest regards, 

Dennis

[Mariam Hovhannesyan]

Hello , sorry for the problem,
Please can you share with us a screenshot where we can see your prompt and the error?

[Dennis347291417e8f]

[Mariam Hovhannesyan]

If the @Kevin Stohlmeyer 's advice didn't work just try log out and log in again. And please tell us does it work?

[droopydog500]

Yeah, I have gotten this message before when my authetication expired. I had to log in again.

[Dennis347291417e8f]

Please help. The screen shot is in the next link of the thread.

[jane-e]

@Dennis347291417e8f 

This is what I got with your prompt, except I forgot the "blue"

Jane

[Kevin Stohlmeyer · Accepted solution]

@Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings. 

[Dennis347291417e8f]

We're back in business 🙂 many many thanks

[Juane37682060luez]

Hi. Please explain to me what you did. Losing my mind with this error

[ted_4008]

I'm having the same problem trying to work with a photo.  I don't have a windows firewall.

[droopydog500]

Hello @ted_4008,

Thank you for your message. I am sorry you are having this problem. 

What OS/browser are you using? If you try another browser as a test, does it still it fail?

Thanks,
    droopy

[ted_4008]

OS 15.3 - ok thanks, works in Safari but fails in Chrome which is what I was using.  Seems odd.

[droopydog500]

It could be interference by a plug-in to Chrome.  You can try disabling them one by one to see which one it is.

    droopy