Subscription Cancellation

[rodney_7828]

Hello, I have with my cancelled subscription.

I already cancelled my subscription before the free trial ends and to add I have received an email confirmation regarding my successful cancellation process. The problem is, there is still an attempt of charging in my card 3 times already. My plan management cannot be editted unless I paid the due billing.

What should I do?

[Samarth Syal · Accepted solution]

Hi @rodney_7828, 

Apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4oh4EZ6.

Thanks