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3

Where do I see my generative credits

Community Beginner ,
Oct 17, 2023 Oct 17, 2023

So I bought a month, I expect / need to be able to tell what I'm being charged for and how many credits are remaining. Where is it, I must be missing it???

 

Thanks

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

@pdtnc It looks like you have a subscription. So you won't see any changes in credits right now. This will change on Nov 1. Here is some more information about Generative Credits: Frequently asked questions about generative credits

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

Hiya, Thanks for the FAQ but that doesn't answer my question, I'd like to know how many credits I've used and how many I've got left. Very simple stuff but I can't find where this is.

Thanks

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

Just had an adobe email that says "Did it solve your problem?" Did it chuff!

 

Firefly NEEDS some way to tell users how many credits they have used and how many are remaining. This is very simplistic stuff. You wouldn't go to a shop and fill your basket with items if you didn't know how much money you had in your pocket.

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

@pdtnc No worries, that is an overwhelming document. If you have a subscription, you wont see how many credits you're using, yet. This will change on Nov 1. 

"Note:  Until November 1, 2023, Creative Cloud, Adobe Firefly, Adobe Express, and Adobe Stock paid subscribers won't be subject to generative credit limits. Starting November 1, 2023, credit limits will apply."

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

Has the change taken effect? I still can't see how many credits i have left. All i see is "Your plan includes generative credits." but i dont know how many. Thanks for the respons in advance!

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Adobe Employee ,
Nov 01, 2023 Nov 01, 2023

Hi pdtnc, you can view how many credits you have and how many you have used in current billing month by going to https://account.adobe.com  and clicking on the avatar in the top right corner. Hope this helps.

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Now it works. Until today (Nov 2 where im from) it wasnt showing but now it is. Thanks!

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

Nothing showing here yet.

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Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

@pdtnc Please try using this link again https://account.adobe.com. You should see something like the attached photo below. 

Generative-Credit.png

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

Yep, now its working.

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Adobe Employee ,
Nov 06, 2023 Nov 06, 2023

Yay! Thank you for confirming. 😄 

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New Here ,
Dec 18, 2023 Dec 18, 2023
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I just saw this when looking at my acocunt: 

Note: For a limited time, Creative Cloud, Adobe Firefly, Adobe Express, and Adobe Stock paid subscribers won't be subject to generative credit limits. To learn when credit limits will apply, check back here after January 1, 2024.

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