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I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason.
Please reach out to our chat support using this link: https://helpx.adobe.com/support.html
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Help I didnt do anything why my accout got restricted please reply ASAP
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Hello @Jeks37188968ae0j,
Thank you for your message. I am sorry you are having this problem.
You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send a post through X (formerly Twitter) to @AdobeCare.
Do not reply to PMs here from people claiming to be Adobe employees—they are likely to be scammers.
Thanks,
droopy
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I do not believe that I have violated any terms of use as I have checked.
https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html
https://helpx.adobe.com/genuine/faq.html
https://www.adobe.com/legal/licenses-terms/adobe-cc-beta-gen-ai-additional-terms.html
Can the Community Team reinstate my access?
Is there a better way to reach out to the community team?
Thanks
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Hey morna-simpson!
If your account is blocked, you must contact Adobe. https://www.adobe.com/about-adobe/contact.html
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There doesn't seem to be a support option if you are not a business. I am an individual creating images in Adobe as a hobby (currently a 7 day free version) - which, I may turn into a business by posting them on Adobe Stock (I have just got an Adobe Stock account).
So I if I do set up as a business I am most likely to be a sole trader/ freelancer.
The contact pages also redirect to a UK page which is not helpful. But whether you go to the UK page or the USA page it ultimately just redirects you back here.
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No idea. Support just redirects you to this page. I am assuming it is a bug.
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You can always contact support, whether you are an entrepreneur or a user. Simply go to the Adobe website for your country and click on the blue speech bubble at the bottom right. Then you first talk to a bot until you tell it that you want to talk to an employee. If you are a stock contributor you need to contact the following support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html
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Check your firewall settings/Window Defender and make sure you have Adobe Firefly listed and allowed.
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I don't miss use
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Please reach out to the Adobe Support team here: https://helpx.adobe.com/support.html
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Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/3vNE7wj
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yes, same with me, my others account get this messege, why adobe like this?
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I have the same problem. I went to the link but the boot does not take me to the solution. Had someone fixed it?
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Has anyone got it fixed because I'm experiencing the same issue
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As cmass mentioned above, please contact customer support using the URL she included.
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Why this is showing that you have no longer access of firefly and ever showing violation of guidelines, i really don't know what kind of violation i did pls help and fix this..
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Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/48B7X5H
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I'm no longer available to use firefly. Firefly says you violated our rules. But i haven’t done anything worng.please unlock my account
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I am sorry you are experiencing this problem.
This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html
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Hello @Prasanjit30373359aycm,
Thank you for your message. I am sorry you are having this problem.
This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html
Start a chat, type in 'real agent' to ensure you get a person rather than a bot.
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send a message through X (formerly Twitter) to @AdobeCare.
Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.
Thanks,
droopy
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I'm receiving a notification that says, 'You no longer have access to Firefly due to violation of our User Guidelines.' I don't believe I've violated any guidelines. Could you please let me know what specific violation led to this and how I can regain access? This website is very important for my work, and I would like to resolve this issue as soon as possible.