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S
Silvia K.
Participating Frequently
January 8, 2022
Answered

activated fonts do not show in acrobat pro

  • January 8, 2022
  • 3 replies
  • 4246 views

Hi, I am working with acrobat pro under windows 11. Some of my imported pfds use a font which was not available. I opend Adobe fonts and activated the respective font there. Then I closed and reopened acrobat, but the font still does not show up.
What can I do to get that font working in acrobat pro?
Thanks for any help.

      This topic has been closed for replies.
      Correct answer lfuentesp

      Hello, i just chat with an adobe help and they have the solution, uninstall and CLEAN CC software and reinstall, i can sync fonts now to all my Adobe software witha a click.

      Thank you.

       

      3 replies

      J
      JamesA-FAB
      Inspiring
      January 13, 2023

      @lfuentesp what do you mean by "CLEAN CC".  Is that an application that you had to uninstall?  Was that a procedure you preformed to clean up the Creative Cloud uninstall?  A number of my users (not all) are experiencing this font issue as of 1/5 of this year.

      lfuentesp
      lfuentesp
      New Participant
      January 13, 2023

      Sorry for my bad english i mean uninstall and clean install.

      Uninstal, delete folders, restart and install ful clean CC, that worked for me at that time.

      J
      JamesA-FAB
      Inspiring
      January 13, 2023

      Thank you.  I tried that today, no luck didn't fix my issue.

      S
      Silvia K.Author
      Participating Frequently
      January 9, 2022

      Next problem - after installing Adobe Cloud to use Adobe Fonts Acrobat won't print anymore. A message appears: "Document cannot be printed" and then "An error occured", not giving any hint WHICH error or WHY document cannot be printed.
      I do hope someone from Adobe will look into it, I really need to finish some year-end work properly soon.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      January 10, 2022

      Hi defaulthwsk6cflsxj7,

       

      We are sorry to hear you are experiencing issue with Adobe Fonts. We would like to confirm if the issue is only happening with Adobe Acrobat or with other Adobe apps as well.

       

      We will try our best to help.

       

      Thanks,

      Harshika

      S
      Silvia K.Author
      Participating Frequently
      January 11, 2022

      Thanks to the solution lfuentesp suggested, the font problem is solved now.

      The printing problem still exists though. For now I downloaded a PDF-app from another company to print, which is a bit anoying.

      What can I do to solve this problem too?

       

        lfuentesp
        lfuentesp
        New Participant
        January 8, 2022

        Same here, trying to actvate 2 fonts from Adobe Fonts and Creative Cloud won't load the F window, two fonts ativated in website bun cant find them or downbload from Creative Cloud or In Design.

         

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        January 10, 2022

        Hi lfuentesp,

         

        We are sorry to hear you are unable to activate fonts from Creative Cloud Desktop app. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

         

        Let us know if that helps. We're here to help. 

         

        Thanks,

        Harshika

        lfuentesp
        lfuentespCorrect answer
        New Participant
        January 10, 2022

        Hello, i just chat with an adobe help and they have the solution, uninstall and CLEAN CC software and reinstall, i can sync fonts now to all my Adobe software witha a click.

        Thank you.

         

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