I have some custom designed templates in Word that I use with clients. They use an Adobe font that shows up as active on the Adobe fonts site and in Creative Cloud, but repeatedly vanishes from Font Book and Word. I manage to "activate" it in both again, use it once or twice, and a few days later it's gone again. What am I doing wrong?
Did you try signing out and signing in back again in the Creative Cloud Desktop Application to check if that helps? Also, please try the steps mentioned in this article and let us know if that helps:- https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html
Hi Tarun, I did try those things, and just went through the article, and finally restarted my machine (again). I can still see the font activated and in Creative Cloud, but not in Font Book or Word. I don't even remember how I got them to show up again the last time.
Thanks for the article, @Tarun Saini, but my Word app is up to date. Also, the fnt was there before and now it's not, and I don't know how to get it back. It was also in Font Book before and now it's not. This is super frustrating.
@Rachel29811426lmpe Hello! You may need to go into the Creative Cloud application to reinstall the fonts. If you see a cloud icon to the right side of the font name you can click that to get access to it for non-Adobe apps.
Thanks for the screenshot, all looks right there! Can you please let me know if Alga is showing in any other non-Adobe apps? I’m trying to see if this is a Word specific issue or if it is for other apps too. Thanks for your patience while we try to get to the bottom of this. (re: Font Book, Adobe Fonts don’t typically show there so that may be a red herring)
Hi @Jake Giltsoff The problem is back. I'm attaching two screenshots. The document says that the font is Alda — it's not. It's Calibri. And when I select a block of text to try to change it to Alda, Alda disappears from the font list. In fact, even when it says it's Alda, Alda's not in the font list. I didn't look closely enough when I said it was back.
@Rachel29811426lmpe Thanks for this — I’m sorry I was looking at the similarly named ‘Alga’ not ‘Alda’ the other day! I do seem to be able to reproduce the issue with Alda specifically. I’m working with our team to see if we can figure out the issue and will get back to you.
Ok @Rachel29811426lmpe, we had some fun getting to the bottom of this one! There is an issue with Alda where the MacOS isn’t recognising it as being an English font and it tries to optimize to not show you all the fonts you might not need. We’ll reach out to our partner to try to get the font files updated to fix the issue.
Wow, that's a weird one. I'm good at finding random problems! Thanks for the workaround — I already have Portuguese and Russian enabled as system languages, though. I'll try adding another one...
@Jake Giltsoff I'm impressed that you were able to figure this one out! I made Russian my primary and immediately the document came up in Alda. I don't, however, want my system font to be Russian 100% of the time 😉 and I don't want to have to keep restarting my computer, so I hope your partner's able to resolve the issue for good. Please keep me posted, and thanks!
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