Known Participant

Answered

Adobe fonts 504 error

Forum|Forum|1 year ago
January 10, 2025
10 replies
1070 views

Hi,

I've triing to search Adobe fonts as part of my Creative Cloud subscription but the web page at https://fonts.adobe.com/fonts is just giving me an error message:

504 Gateway Time-out

Is anyone else getting this today?

Correct answer Amitej S

Hi @carlos_5586, Thanks for confirming that it works fine for you now. This issue might be due to the massive AWS outage that occurred on October 20th, 2025. A subset of Adobe products and services experienced such performance issues.

If you happen to encounter any issues, please don't hesitate to let us know. We are here to help.

Note: You can check for Adobe's system status report here https://adobe.ly/3Jr3oDM

Best!

C

carlos_5586

Participant

Hi all, pretty newbie here... All day long I got and still getting this message:

I logged out/in CC, also removed the browser cache, but nothing changes. I cannot either install fonts from apps (Illustrator). Status site only points problems in Americas... Any suggestion?

Amitej S

Correct answer

Community Manager

Hi @carlos_5586, Thanks for confirming that it works fine for you now. This issue might be due to the massive AWS outage that occurred on October 20th, 2025. A subset of Adobe products and services experienced such performance issues.

If you happen to encounter any issues, please don't hesitate to let us know. We are here to help.

Note: You can check for Adobe's system status report here https://adobe.ly/3Jr3oDM

Best!

D

donk83456285

Participant

Yes, and it's stopping me from completing a time-sensitive project.

David__B

Adobe Employee

Are you still seeing the issue? I checked https://adobe.ly/3RcSNwN and didn't see anything related to Adobe Fonts and then tried https://adobe.ly/3DYsnM6 and it was working okay for me.
If you are still seeing the issue could you please test if the issue occurs in all browsers?

Thanks,

Dave

L

Linda349040327mh4

Participant

I'm no longer having the issue. Yesterday I did all the things Nekynoah mentioned. I was able to do other things on Creative Cloud - update apps and view files - Adobe fonts were the only thing not loading.

L

Linda349040327mh4

Participant

My co-worker and I are getting the same message today 3/27/25

N

Nekynoah

Participant

I am getting the same error, it's been hours and it's still not working. And pparently I cannot chat with customer care or make a ticket for the problem. Did someone get help with this?

steveharrington1974Author

Known Participant

Seems to be working again this morning, thanks all

O

Overdawater

Participant

yes and searching for answers

J

jonathana87170834

Participant

Seems to be a thing. Hopefully, it is fixed soon.

N

Nicki895

Participant

I just posted about the same thing..hopefully this will be fixed soon.

A

Anna1Louise

Participant

Yes, I am experiencing the same issues.

J

jeffryan32

Participant

I am also getting that error

A

Anna1Louise

Participant

I got on chat with support and during that time I was able to final get into Adobe Fonts. All the other Creative Cloud apps were working. I even switched browsers, and finally used FireFox to access.

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