Adobe Fonts are showing as icon in Apple apps

[Harland0D4C]

I am using Monterey 12.0.1 on apple silicon. Fonts downloaded from Adobe fonts work well in Adobe apps, however they are not working in Pages. The font list displays adobe fonts as boxes with question marks. When an Adobe font is selected the font displays with characters overlapping. I've attached photos to illustrate the issue. Any help on this problem would be much appreciated! (I've also reached out to Apple.)

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[HARSHIKA_VERMA]

Hi Harland0D4C,

We are sorry for the delay in response. I have escalated the issue to the team for investigation purpose and we will share the updates with you as soon as we hear back from the team.

Thanks,

Harshika

[mjmetts]

I'm having this problem too! Would be most grateful for some help. Screenshot from Keynote attached.

[Molly Doane]

Can you please confirm you're on Monterey 12.0.1 and tell me what type of machine you're using?

[mjmetts]

Yes, 12.0.1, MacBook Pro (14-inch, 2021)

[seane26478672]

Same issue here as well! 

 

[Molly Doane]

The fonts team has been working with Apple to resolve this issue. Apple has identified a problem that will likely be resolved by an OS patch. We will update here as information becomes available.

–Molly, Adobe Fonts team

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[AlfioVavassori]

Same here as well, I was wondering if I was the only one

[sharonln]

I have the same problem. I have also reported it to Apple and the iWork team is following up. 

The fonts do display correctly in the Notes app.

[Molly Doane]

Can you please confirm you're on Monterey 12.0.1 and tell me what type of machine you're using?

[sharonln]

I'm on a 14 inch MacBook Pro M1 and the Mac OS is Monterey 12.0.1.

[sharonln]

The problem also exists on my other Mac Intel-based computers running Monterey 12.0.1. 

[TheRealCaldwell]

I've had the issue on both M1 and intel based Max too. Both have Monterey 12.0.1

[Molly Doane]

Thanks all for your help here. If you can spare a moment, please see the comment below from Josh Hadley. Opening a report on the Apple side will help escalate the progress on this issue.

Best regards,

Molly

[Josh Hadley]

If you're experiencing this problem and can spare some time: I recommend opening a feedback report through Apple's Feedback Assistant: https://feedbackassistant.apple.com/ (you will be asked to sign in with an AppleID). When creating a report, start with "macOS", select problem area "iWork apps" (you can then select either Pages or Keynote). Please generate and attach the macOS System Information Report and macOS Sysdiagnose reports (there are instructions how to generate those in the Feedback Assistant app) as these will really help in getting to the root of the problem. You can also include any screen captures that demonstrate the symptoms of this problem.

[sharonln]

I did this early this week before I discovered the topic here. They responded with a list of questions to answer, which I completed and emailed back, along with screen caps and a Pages file sample.

[katecooperuk]

Thank you for the info on how to open a feedback report, I have submitted mine.  Looking forward to this being resolved, I've had to temporarily change my business branding because of this.

[mdetwiler]

Recently updated to MacOS Monterey 12.0.1 on my MacBook Air (M1, 2020). Now, in Pages, my beloved default Adobe Garamond typeface appears in my font list and renders onscreen but drops out when I export to PDF or print. I have never had this problem before through multiple software and hardware upgrades over many years. This past week, I've spent hours on the phone with Apple and Adobe trying to resolve, reinstalled Pages, reinstalled the fonts (despite showing 6 errors), etc., to no avail. There's a bug somewhere. Please help! This affects hundreds of my Pages documents.

[HARSHIKA_VERMA]

Hi katecooperuk,

We apologize for the frustration and sorry for the inconvenience. Our team is investigating this issue and they would like to know which font you were using?

We awill try our best to help.

Thanks,

Harshika

[katecooperuk]

Hi Harshika,

It is happening with all the Adobe Fonts I had activated.  I deactivated them all and reactivated them several times hoping that might help but it didn't change.  I now only have a few activated:

Calluna, Mr Eaves Modern, Adobe Caslon, Interstate and Interstate Condensed – all showing as boxed/bordered question marks in the font select dropdown, and when you use the font in a document (usually Regular) the letters are all squashed together.

Screen recording attached using Mac OS Numbers – in this example, using Adobe Caslon font, the letters of the word become 'D' s when using the Regular style.

I hope this helps, thank you for taking a look at this.

[HARSHIKA_VERMA]

Thanks, katecooperuk for sharing the details. I am working with the team to investigate the root cause of the issue and will get back to you as soon as I hear back from them.

I really appreciate your quick response in sharing the details. 

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi All,

We understand your frustration. The team identified that this is an Apple bug and they are working with them to fix this issue as soon as possible.

We will update you here if we hear more updates from them.

We are sorry for the inconvenience.

Thanks,

Harshika

[Caroline Sacher]

Did you find a solution yet? I have the same issue 

[katecooperuk]

Thank you Harshika and please do let me know if I can do anything to help.

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