Apertura Font not rendering properly in browser or in preview

[claireMATRIX]

I have used Apertura Regular, Medium and Bold in a webdesign and its rendering ok. However in Adobe Fonts they render as the oblique versions and when used within the browser they also do this. Testing in Illlustrator they are fine. Very frustrating and I have now had to source free OTF to replace these so the developer can use this font. 

[Tarun Saini]

Hi 

@claireMATRIX

,

Thanks for reaching out! We're sorry to hear about this. To proceed further, can you answer a few questions below?

1. Can you share a URL or staging site where the issue can be seen? This will help us inspect how the fonts are loading in a browser.
2. Can you share the CSS code with us?

We're here to help, I just need some info.

Regards,

Tarun

[claireMATRIX]

Hi Tarun,

Unfortunatly there is no staging site set up yet. I can only share the screenshot of what it was looking like but have no code.

We will self-host the version of the font we have. 

Might worth Adobe looking into this though as I am sure I won't be the only one having this issue.

[Tarun Saini]

Thanks for your response 

@claireMATRIX

,

I'd like to inform you that I've escalated the case to our product team. Once we have an update, I'll let you know.

Regards,

Tarun

[Tarun Saini · Accepted solution]

Hi 

@claireMATRIX

,

Thanks for your patience. I'd like to inform you that our product team has fixed the issue. Please let us know if you're still encountering this issue.

Regards,

Tarun

[claireMATRIX]

Hey Tarun, yes this is working now for me. Well done team. Thanks for letting me know.

[Tarun Saini]

Thanks for the confirmation 

@claireMATRIX

,

Feel free to reach out to us if you see any issues while using Adobe Fonts.

Regards,

Tarun

[Emmanuelle5ED2]

@Tarun Saini Hi, I'm having a different issue with the same font, Apertura. (in its regular and condensed bersion) It may be unrelated, but since the original issue is very recent i figured it could be.

The font renders perfectly on most OS and browsers, but i'm having very strange results with special caracteres on the two Android (Chrome) phones I tested it.

On one of them the caracters don't show at all :

On the second one, they show but are misplaced :

I tried a lot of things to no avail.

When I manage the web project in Adobe Fonts, the special caracters display properly, so I the font does include them. As you see in the second screenshot, the caracters are not using the fallback font (serif) defined in CSS, so the caracters are part of the font, but somhow don't display properly.