Can't upload font to Creative Cloud - Processing failed

[Chimpanzee]

I'm trying to upload a font I'm using in an XD project so it displays correctly on other devices. When I go to CC > Manage Fonts > Add fonts to Creative Cloud and try to upload the font there, it says 'Processing failed' but gives no indication of what the probelem is.

It's a pretty standard, single-style OTF font and I don't have any problems using the font in any applications, the only problem is trying to upload it to CC.

 Does anyone have any idea what the problem could be, or even if there's somewhere I can find a more detailed error message?

[kglad]

that may be a corrupt font even though you don't have problems using it. 

use font software to check it.

[ArtsOfMemo]

II have the same issue while euploading fonts to Creative cloud alone and my font filea are working else where.!

Can someone help with this?

[ArtsOfMemo]

**I have the same issue while uploading fonts to Creative cloud alone and my font files are working else where.!

Can someone help with this?

** - Have issues with the keybaord.! Hence, please ignore the typo.!

[kglad]

how are trying to upload fonts?

are you trying to upload one font at a time?  if so, how many fonts have you tried? 

have they all failed to upload? 

do the fonts work in all the adobe programs you've tried used them in and have you used the fonts in, at least, one adobe program?

[LiamR]

I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf. I have had no trouble in the past uploading .otf files. However this is my first time uploading a .ttf file. When in the add font window on creative cloud the wheel is constantly spinning saying 'Processing'. I have left it for a few hours now and it still hasn't processed.

[jane-e]

---

@LiamR wrote:

I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf.

---

I can't find Clearface-Serial-Light-Regular in Adobe Fonts (where you posted). Where did you get it?

Jane

[JxO2202 · Accepted solution]

I know this is an old thread but I wanted to add a solution I found for anyone else struggling with this problem,

Check to make sure your fonts have been removed from their zip folder. Extract the fonts and then move them to a separate folder. I put them straight into my documents folder and it worked. It's something I didn't think of until a friend pointed it out so try that and see if the fonts will process.

Best of luck!

[kglad]

@JxO2202 

thank you.

[Brave_fierceness5DAF]

THANK YOU!!!!! I would have never thought about it, It worked!

[Brenda5C3D]

Thank you!

[ryleen.80]

Bless you!!!! It worked for me too.

[Florian37254183ritr]

Hello everyone,

I am still struggling with this issue here. Font is unzipped, has been moved to different folders and tried to upload from there. Desktop, iCloud, hard drive, you name it 😐 

Font works fine with different Adobe products (e.g. PS), but does not upload to custom fonts in CC. 

Either stuck within “Processing” or “Processing failed”.

Thank you kindly for your help!

Florian

[Tarun Saini]

Hi 

@Florian37254183ritr

Thanks for your patience. Please check this link and let us know if that helps- https://adobe.ly/4bLw7vP.

Regards,

Tarun