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Can't upload font to Creative Cloud - Processing failed

Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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I'm trying to upload a font I'm using in an XD project so it displays correctly on other devices. When I go to CC > Manage Fonts > Add fonts to Creative Cloud and try to upload the font there, it says 'Processing failed' but gives no indication of what the probelem is.

It's a pretty standard, single-style OTF font and I don't have any problems using the font in any applications, the only problem is trying to upload it to CC.

 

Screenshot 2021-01-25 125738.png

 Does anyone have any idea what the problem could be, or even if there's somewhere I can find a more detailed error message?

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correct answers 1 Correct answer

New Here , Jan 29, 2023 Jan 29, 2023

I know this is an old thread but I wanted to add a solution I found for anyone else struggling with this problem,

 

Check to make sure your fonts have been removed from their zip folder. Extract the fonts and then move them to a separate folder. I put them straight into my documents folder and it worked. It's something I didn't think of until a friend pointed it out so try that and see if the fonts will process.

 

Best of luck!

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Community Expert ,
Jan 25, 2021 Jan 25, 2021

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that may be a corrupt font even though you don't have problems using it. 

 

use font software to check it.

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New Here ,
Mar 10, 2021 Mar 10, 2021

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II have the same issue while euploading fonts to Creative cloud alone and my font filea are working else where.!

Can someone help with this?

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New Here ,
Mar 10, 2021 Mar 10, 2021

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**I have the same issue while uploading fonts to Creative cloud alone and my font files are working else where.!

Can someone help with this?

** - Have issues with the keybaord.! Hence, please ignore the typo.!

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Community Expert ,
Mar 11, 2021 Mar 11, 2021

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how are trying to upload fonts?

are you trying to upload one font at a time?  if so, how many fonts have you tried? 

 

have they all failed to upload? 

 

do the fonts work in all the adobe programs you've tried used them in and have you used the fonts in, at least, one adobe program?

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New Here ,
May 12, 2021 May 12, 2021

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I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf. I have had no trouble in the past uploading .otf files. However this is my first time uploading a .ttf file. When in the add font window on creative cloud the wheel is constantly spinning saying 'Processing'. I have left it for a few hours now and it still hasn't processed.processing cc error.jpg

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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@LiamR wrote:

I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf.


 

I can't find Clearface-Serial-Light-Regular in Adobe Fonts (where you posted). Where did you get it?

 

Jane

 

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New Here ,
Jan 29, 2023 Jan 29, 2023

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I know this is an old thread but I wanted to add a solution I found for anyone else struggling with this problem,

 

Check to make sure your fonts have been removed from their zip folder. Extract the fonts and then move them to a separate folder. I put them straight into my documents folder and it worked. It's something I didn't think of until a friend pointed it out so try that and see if the fonts will process.

 

Best of luck!

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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@JxO2202 

 

thank you.

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New Here ,
Feb 14, 2023 Feb 14, 2023

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THANK YOU!!!!! I would have never thought about it, It worked!

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New Here ,
Feb 20, 2023 Feb 20, 2023

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Thank you!

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New Here ,
Mar 17, 2023 Mar 17, 2023

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LATEST

Bless you!!!! It worked for me too.

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