Can't upload font to Creative Cloud - Processing failed

Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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I'm trying to upload a font I'm using in an XD project so it displays correctly on other devices. When I go to CC > Manage Fonts > Add fonts to Creative Cloud and try to upload the font there, it says 'Processing failed' but gives no indication of what the probelem is.

It's a pretty standard, single-style OTF font and I don't have any problems using the font in any applications, the only problem is trying to upload it to CC.

 

Screenshot 2021-01-25 125738.png

 Does anyone have any idea what the problem could be, or even if there's somewhere I can find a more detailed error message?

TOPICS
Cloud storage web assets, File sync

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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that may be a corrupt font even though you don't have problems using it. 

 

use font software to check it.

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New Here ,
Mar 10, 2021 Mar 10, 2021

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II have the same issue while euploading fonts to Creative cloud alone and my font filea are working else where.!

Can someone help with this?

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New Here ,
Mar 10, 2021 Mar 10, 2021

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**I have the same issue while uploading fonts to Creative cloud alone and my font files are working else where.!

Can someone help with this?

** - Have issues with the keybaord.! Hence, please ignore the typo.!

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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how are trying to upload fonts?

are you trying to upload one font at a time?  if so, how many fonts have you tried? 

 

have they all failed to upload? 

 

do the fonts work in all the adobe programs you've tried used them in and have you used the fonts in, at least, one adobe program?

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New Here ,
May 12, 2021 May 12, 2021

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I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf. I have had no trouble in the past uploading .otf files. However this is my first time uploading a .ttf file. When in the add font window on creative cloud the wheel is constantly spinning saying 'Processing'. I have left it for a few hours now and it still hasn't processed.processing cc error.jpg

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