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Outage affecting fonts loading, syncing and activation is resolved now.

Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi All,

 

There was an outage that affected logging into cloud services and also activating, syncing and font panel loading. A fix has already gone out. All issues should be fixed within 30 min or so if nothing else breaks. Please restart the machine and let us know if you are experiencing issues after restarting.

 

We were sorry for the inconvenience.

 

Thanks,

Harshika

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Community Beginner ,
May 27, 2020 May 27, 2020

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I've followed the steps here https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html and added some fonts to my subscription from the desktop.

They are OTF format.

However, once uploaded to the cloud, they do not appear in the Windows fonts folder, so are not available.

 

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Adobe had some technical problems this morning and apologizes for the inconvenience. They are urgently working to resolve the issues.  For latest updates, please visit Adobe's status page: https://status.adobe.comHopefully all systems will be restored soon.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 27, 2020 May 27, 2020

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Is anyone else getting an error message when trying to download a font? We've tried 2 accounts, neither work.

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New Here ,
May 27, 2020 May 27, 2020

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I can't get it to work either. I've rebooted and started and stopped creative cloud... nothing is working. I get a red bar up that says sorry something went wrong and try again. Tried and tried, there must be a problem going on.

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New Here ,
May 27, 2020 May 27, 2020

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Thanks! Good luck!

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New Here ,
May 27, 2020 May 27, 2020

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I'm also having issues as well with activating fonts. Adobe fonts isn't loading at all for me and constantly having to login again just to get an error message 😞

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New Here ,
May 27, 2020 May 27, 2020

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Thanks! It seems to be an Adobe issue... good luck!

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New Here ,
May 27, 2020 May 27, 2020

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Came to the Support Community for this exact problem! 😞

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New Here ,
May 27, 2020 May 27, 2020

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I'm glad it's not just me. These are the errors I'm seeing.

Curve_Adobe_Fonts.pngInternal_Server_Error_Adobe_Fonts.png

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New Here ,
May 27, 2020 May 27, 2020

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same and can't get ahold of customer support.. 😞 chat box says service unavailable and been on hold for awhile

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New Here ,
May 27, 2020 May 27, 2020

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I tried calling and had such a crappy connection that I had to hang up. 😕

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New Here ,
May 27, 2020 May 27, 2020

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I am having the same issue too. I think it must be an adobe issue. Is there anyway to notfiy them?

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New Here ,
May 27, 2020 May 27, 2020

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Same here. And now I can't even sign in on Creative Cloud. The sign in page just keeps rolling and changing its picture and after I have put down my email and pressed Continue nothings happens.

As for the fonts, I got the same red error message everytime I tried to activate them. 

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Yes, there is a system-wide log-in problem.  Adobe apologizes for the inconvenience and are urgently working to resolve the issues. For latest updates, please visit Adobe's status page: https://status.adobe.com.

 

Thanks for everyone's patience.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 27, 2020 May 27, 2020

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Just tried to download a font from Adobe and getting a 'Sorry' message with an 'Internal Server Error' heading.

Does anybody have any advice other than to bite my nails and keep trying?

Thanks 

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Yes, there is a log-in problem.  Adobe apologizes for the inconvenience and are urgently working to resolve the issues. For latest updates, please visit Adobe's status page: https://status.adobe.com.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 27, 2020 May 27, 2020

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Something has gone wrong

We’ve been alerted, and will look into the problem as soon as possible.

 

SORRY

 

Get this message when I try to login

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Yes, Adobe is experiencing technical problems.  Apologies for the inconvenience.  For latest updates, please visit Adobe's status page:  https://status.adobe.com.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 26, 2020 May 26, 2020

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What is going on with Creative Cloud? All the fonts I've activated have deactivated, and suddenly I'm being asked to "buy" programs that I've subscribed to? And now we have this bs community help system. Can't adobe afford to pay staff to help us? 

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New Here ,
May 27, 2020 May 27, 2020

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Likewise, suffering the same problem.

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New Here ,
May 27, 2020 May 27, 2020

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I can't access anything. The fonts page says

Something has gone wrong

We’ve been alerted, and will look into the problem as soon as possible

Along with an image of "So rr y" in different fonts that someone thought was amusing.

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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https://status.adobe.com shows Adobe is having system-wide issues right now. Please give them some time to fix the issues, then try again later and it should work.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
May 30, 2020 May 30, 2020

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Hello, I am trying to install fonts from Adobe Typekit since thrusday and they seem installed on the Adobe Font page but not in any application on the desktop. Any help on this? Thanks

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Community Beginner ,
May 31, 2020 May 31, 2020

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Still stuck on activating...........   I'm still not working............   Subscription services.....  right............

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