Problem with Roc Grotesk Variable
- June 14, 2024
- 1 reply
- 904 views
Hello...
I am experiencing a weird problem with Roc Grotesk Variable. The same issue has shown up in two projects printed at two different printers.
I've attached screen shots from InDesign layout and photos of the printed results. The issue occurred twice in the MIAL project and once in the LB290 project.
I am at a loss to describe what's happening, but it looks like some weird, random distortion. I used the font as-is and did not add any special affects.
The printer of the MIAL project had to eat that run because the press person didn't catch it. The project was delivered via usps to recipients before anyone noticed what happened. The printer agreed to print a few extras so that the client could have copies for their archive, so for that run I converted the offending font to paths and everything printed as it should have.
The printer who printed the MIAL project gave me a complete list of steps in their process and included notes about this specific project:
A few things to mention:
- We like it when customers use the Adobe Font Marketplace. Using Adobe means that we have access to the same fonts used by the customer in case we need to make an edit for them.
- We printed the original file supplied on two different laser printers and neither of them gave us any font errors. It was only the rip at the Indigo that there was an issue.
- Typically the Indigo press will provide a warning when there is a font issue. It didn’t in this case.
- Since we became aware of the issue, I’ve tried sending the file to the press a few different ways; they all had the same font issues.
Has anyone seen this happen before? Is this an issue that should be escalated to... someone else?
Thank you.
Susan
