Inspiring

Question

Has anyone else had a learn get this error message?

Hello all!

I have a learner that tried to self-register in Prime today.

He got the following error message:

"An error occurred while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled."

I double checked my current users already shown in Prime to see if he is already there, he is not.

Any thoughts?

Regards,

Thomas H.

Master Electronics

This topic has been closed for replies.

Participant

Hi Harell_t!
I am also facing the same issue. Could you please suggest how I can fix that?

Adobe Employee

Hi,

Thank you for contacting Adobe Captivate Prime Team.

In case you still facing issues with login, kindly reach our support team using the channels in the link below.

Kindly initiate a new email thread for any issues in the future.
We will try our best to resolve the issue you are facing ASAP.

Regards,
Debiprasad Maharana
Adobe Inc.

Participant

The same issue is facing a few of my users. The link you share ain't working?

Inspiring

Devendra (Tech Support) thanks for your assistance on this last week.

My learner continued to have issues. To resolve, I set him up in Prime using the Single User method.

He is now registered on the platform successfully.

Regards,

Thomas

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