What is the size limit for uploading video content to Prime?

[Harrell_t]

Question for the Prime tech development team:

What is the size limit for uploading video content to Prime?

I have an .mp4 file format; size below... is this too big? I've tried at least 4 different times over the past two days to upload this content but it just will not go.

Help...

Thanks,

Thomas H.

Master Electronics

[Bancsource Account]

I have found that some browsers react better than others when uploading large amounts of data.  For example, Explorer fails almost every time when I am attempting to upload large amounts of data.  However, when I use an alternate browser, I have experience no difficulty uploading into Prime.   You might attempt to use a different browser such as Mozilla or Chrome and see if that works for you.

[Harrell_t]

Hi James.

Thanks for the reply. I did attempt uploading with different browsers.

Eventually, I decided to use a link to the video instead.

It would be great to have these types of questions documented and easily accessible as a reference.

Thanks again!

Regards,

Thomas H.

Master Electronics

[Harrell_t · Accepted solution]

Devendra (and entire Prime tech dev team), thanks for your patience (sometimes I ask the same question I've asked before).

On our call today Devendra Nath Mishra (Technical Support Consultant) reminded me that:

• The video content size limit is 900 MB (my video was 2.88 GB which equals 2880 MB).
• He also informed me that, if I have a video larger than 900 MB, I can use the Adobe Media Encoder (if you have Adobe Captivate 9 you have it), to compress the file.
• I've never used it before, if you're like me, this video intro may help - Adobe Media Encoder: Compressing files | lynda.com tutorial - YouTube

Thanks for the education!

Regards,

Thomas H.

Master Electronics

[pranavj]

Hi All,

In the recent changes of Captivate Prime, the Max. file size supported for a single upload is 600 MB.

Please visit the Article mention below for more information:

System requirements | Adobe Captivate Prime

Regards,

Pranav Jain